BBB Business Review

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This business is not BBB accredited.

MetLife, Inc.

Additional Locations

Phone: (212) 578-2211 Fax: (212) 578-3320 View Additional Phone Numbers 200 Park Avenue , New York, NY 10166

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for MetLife, Inc. include:

  • Failure to respond to 3 complaint(s) filed against business

Factors that raised the rating for MetLife, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

431 complaints closed with BBB in last 3 years | 161 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 85
Delivery Issues 12
Guarantee/Warranty Issues 0
Problems with Product/Service 319
Total Closed Complaints 431

Additional Complaint Information

This firm has not responded to our request for basic information.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on MetLife, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: August 11, 1993 Business started: 10/01/1869
Type of Entity


Business Management
Mr. Ricardo A Anzaldua, Executive Vice President, General Counsel Mr. Steven J. Goulart, Executive Vice President and Chief Investment Officer Mr. John C.R. Hele, Executive Vice President and Chief Financial Officer Ms. Beth M. Hirschorn, Executive Vice President, Global Brand, Marketing and Communication Mr. Martin Lippert, Executive Vice President, Global Technology and Operations Mr. William J. Wheeler, President, Americas
Business Category


Alternate Business Names
Delaware American Life Insurance Company General American Life Insurance Company MetLife Bank MetLife Home Loans MetLife Insurance Company USA Metropolitan Life Insurance Company Metropolitan Tower Life Insurance Company New England Life Insurance Company

On March 31, 2014, the New York State Department of Financial Services (DFS) announced that MetLife will pay $60 million for Insurance Law and other violations at its subsidiaries ALICO and DelAm, which it acquired from AIG in 2010. Investigations by DFS and the Manhattan District Attorney’s Office uncovered that those subsidiaries solicited insurance business in New York without a license and made intentional misrepresentations and omissions to DFS about those activities. Of the $60 million, a $50 million fine will be paid to DFS and $10 million will be paid to the Manhattan District Attorney’s Office. MetLife has also agreed to fully cooperate with DFS’s investigation concerning Insurance Law violations by AIG, ALICO, and DelAm, and other AIG subsidiaries and affiliates related to conduct prior to MetLife’s acquisition. That investigation remains ongoing and is not resolved. DFS is further requiring that MetLife take immediate steps to come into compliance with New York Insurance Law. The agreement requires licensing by DFS of the insurers and agents operating out of New York. ALICO and DelAm will be prohibited from, among other activities, underwriting, binding, or negotiating the terms or conditions of an insurance policy or contract – or advertising – in New York on behalf of alien or foreign insurers while they work to come into compliance with New York Insurance Law.

Customer Review Rating plus BBB Rating Summary

MetLife, Inc. has received 2.78 out of 5 stars based on 2 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.