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Metropolitan New York, Long Island, and the Mid-Hudson Region

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MetLife, Inc.

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Phone: (212) 578-2211 Fax: (212) 578-3320 View Additional Phone Numbers 200 Park Avenue , New York, NY 10166 http://www.metlife.com/

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BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for MetLife, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 469 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

469 complaints closed with BBB in last 3 years | 142 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 17
Billing/Collection Issues 101
Delivery Issues 10
Guarantee/Warranty Issues 1
Problems with Product/Service 340
Total Closed Complaints 469

Additional Complaint Information

This firm has not responded to our request for basic information.

Additional Information

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BBB file opened: August 11, 1993 Business started: 10/01/1869
Type of Entity

Corporation

Business Management
Mr. Ricardo A Anzaldua, Executive Vice President, General Counsel Mr. Steven J. Goulart, Executive Vice President and Chief Investment Officer Mr. John C.R. Hele, Executive Vice President and Chief Financial Officer Ms. Beth M. Hirschorn, Executive Vice President, Global Brand, Marketing and Communication Mr. Martin Lippert, Executive Vice President, Global Technology and Operations Mr. William J. Wheeler, President, Americas
Business Category

INSURANCE COMPANIES

Alternate Business Names
MetLife Bank MetLife Home Loans
Licensing

On March 31, 2014, the New York State Department of Financial Services (DFS) announced that MetLife will pay $60 million for Insurance Law and other violations at its subsidiaries ALICO and DelAm, which it acquired from AIG in 2010. Investigations by DFS and the Manhattan District Attorney’s Office uncovered that those subsidiaries solicited insurance business in New York without a license and made intentional misrepresentations and omissions to DFS about those activities. Of the $60 million, a $50 million fine will be paid to DFS and $10 million will be paid to the Manhattan District Attorney’s Office. MetLife has also agreed to fully cooperate with DFS’s investigation concerning Insurance Law violations by AIG, ALICO, and DelAm, and other AIG subsidiaries and affiliates related to conduct prior to MetLife’s acquisition. That investigation remains ongoing and is not resolved. DFS is further requiring that MetLife take immediate steps to come into compliance with New York Insurance Law. The agreement requires licensing by DFS of the insurers and agents operating out of New York. ALICO and DelAm will be prohibited from, among other activities, underwriting, binding, or negotiating the terms or conditions of an insurance policy or contract – or advertising – in New York on behalf of alien or foreign insurers while they work to come into compliance with New York Insurance Law.

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BBB Complaint Process

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