This business is not BBB accredited.Additional Locations
Phone: (212) 578-2211 Fax: (212) 578-3320 View Additional Phone Numbers 200 Park Avenue , New York, NY 10166
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for MetLife, Inc. include:
- Failure to respond to 3 complaint(s) filed against business
Factors that raised the rating for MetLife, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||319|
|Total Closed Complaints||431|
Additional Complaint Information
This firm has not responded to our request for basic information.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Ricardo A Anzaldua, Executive Vice President, General Counsel Mr. Steven J. Goulart, Executive Vice President and Chief Investment Officer Mr. John C.R. Hele, Executive Vice President and Chief Financial Officer Ms. Beth M. Hirschorn, Executive Vice President, Global Brand, Marketing and Communication Mr. Martin Lippert, Executive Vice President, Global Technology and Operations Mr. William J. Wheeler, President, Americas
Alternate Business NamesDelaware American Life Insurance Company General American Life Insurance Company MetLife Bank MetLife Home Loans MetLife Insurance Company USA Metropolitan Life Insurance Company Metropolitan Tower Life Insurance Company New England Life Insurance Company
On March 31, 2014, the New York State Department of Financial Services (DFS) announced that MetLife will pay $60 million for Insurance Law and other violations at its subsidiaries ALICO and DelAm, which it acquired from AIG in 2010. Investigations by DFS and the Manhattan District Attorney’s Office uncovered that those subsidiaries solicited insurance business in New York without a license and made intentional misrepresentations and omissions to DFS about those activities. Of the $60 million, a $50 million fine will be paid to DFS and $10 million will be paid to the Manhattan District Attorney’s Office. MetLife has also agreed to fully cooperate with DFS’s investigation concerning Insurance Law violations by AIG, ALICO, and DelAm, and other AIG subsidiaries and affiliates related to conduct prior to MetLife’s acquisition. That investigation remains ongoing and is not resolved. DFS is further requiring that MetLife take immediate steps to come into compliance with New York Insurance Law. The agreement requires licensing by DFS of the insurers and agents operating out of New York. ALICO and DelAm will be prohibited from, among other activities, underwriting, binding, or negotiating the terms or conditions of an insurance policy or contract – or advertising – in New York on behalf of alien or foreign insurers while they work to come into compliance with New York Insurance Law.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview