BBB Business Review

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This business is not BBB accredited.

American International Group, Inc. (AIG)

Find a Location

Phone: (212) 770-7000 View Additional Phone Numbers 180 Maiden Lane, New York, NY 10038 View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for American International Group, Inc. (AIG) include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 82 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

82 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 19
Delivery Issues 5
Guarantee/Warranty Issues 2
Problems with Product/Service 54
Total Closed Complaints 82

Customer Reviews Summary Read customer reviews

4 Customer Reviews on American International Group, Inc. (AIG)
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: February 24, 2000 Business started: 01/01/1967 Business incorporated 01/01/1967 in DE
Type of Entity


Business Management
Mr. Peter D. Hancock, President & CEO
Contact Information
Principal: Mr. Peter D. Hancock, President & CEO
Business Category


Alternate Business Names
AIG Bank AIG Direct American General Center (AGLA) American General Life Companies American Home Assurance Company Chartis Insurance, Inc Commerce and Industry Insurance Company FSC Securities Corporation Granite State Insurance Company Illinois National Insurance Company International Lease Finance Corporation Landmark Insurance Company Lexington Insurance Company National Union Fire Insurance Company of Pittsburgh, PA New Hampshire Insurance Company Royal Alliance Associates Sage Point Financial SunAmerica Asset Management SunAmerica Financial Group The Insurance Company of the State of Pennsylvania United Guaranty Corporation Variable Annuity Life Insurance Company (VALIC) Western National Life Insurance Company

Customer Review Rating plus BBB Rating Summary

American International Group, Inc. (AIG) has received 4.01 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.