BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Home Service Club Warranty Corp

Phone: (800) 601-1009 Fax: (646) 205-3060 305 Broadway, 9th Floor, New York, NY 10007 View Additional Email Addresses http://www.hscwarranty.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Home Service Club Warranty Corp include:

  • 160 complaint(s) filed against business

Factors that raised the rating for Home Service Club Warranty Corp include:

  • Length of time business has been operating
  • Response to 160 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

160 complaints closed with BBB in last 3 years | 53 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 1
Delivery Issues 4
Guarantee/Warranty Issues 39
Problems with Product/Service 113
Total Closed Complaints 160

Additional Complaint Information

BBB files indicate a pattern of complaints concerning the company's customer service department and policies. Consumers are telling BBB about problems with customer service when they contact Home Service Club Warranty Corp. (HSC) about a repair that they believe should be covered under their home warranty policy with the company. Complaints about customer service include multiple transfers to different representatives, being disconnected, and leaving messages to which there is a very delayed response or no call back at all. Other consumers allege to BBB that their claim for repairs is incorrectly denied, and they are unable to contact anyone in a supervisory capacity to appeal the decision. Some consumers say their policy is abruptly cancelled by the company without explanation. 

BBB has contacted this business about the aforementioned issues and the business has responded in a timely manner. HSC tells BBB that it is seeking to make changes the following areas: 1) customer communication, including a stricter call-back policy 2) improved sales training and follow-up calls to new customers 3) reduced customer hold time 4) expanded avenues for addressing complaints 5) additional employee training.

Customer Reviews Summary Read customer reviews

37 Customer Reviews on Home Service Club Warranty Corp
Customer Experience Total Customer Reviews
Positive Experience 32
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 37

Additional Information

BBB file opened: October 22, 2012 Business started: 08/25/2008 in NY Business incorporated 01/03/2011 in NY
Type of Entity

Corporation

Contact Information
Customer Contact: Mr. Dmitriy Krupin, Executive Director of Customer Service
Business Category

HOME WARRANTY PLANS


Customer Review Rating plus BBB Rating Summary

Home Service Club Warranty Corp has received 4.15 out of 5 stars based on 37 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.