Business ProfileforYost & Campbell Heating, Cooling & Generators

Horrible and unscrupulous! My elderly parents (ages 95 & 87) ** stopped working, so I called **************************** First time they came out, they said a wire came loose and fixed the ** in 5 minutes, but they said the system is old and asked me if I wanted to get an estimate for a new system. 3 days later the ** stopped working again. Same tech came out, but this time said he could not fix it on the spot, listed 8 serious things wrong with the ** and told me it would cost $800-$1000 for parts & repair with no guarantees that he could get it to work. Again encouraged me to get someone to come out for an estimate. This time I said yes - someone was at the house in 15 minutes and 15 minutes later sent me a proposal for more than $10K for a new system. I decided we needed a 2nd opinion and had another company come out the next day. They fixed the system in 5 minutes and said a loose wire was taped poorly but came loose again, and said we do not need a new system - system is running fine. Because *************************** didnt fix the ** when they could have, my parents spent the night in a very precarious situation, with the caretaker sponging down my Mom every hour because she was overheating. *************************** put my elderly parents in a potentially life-threatening situation, and lied about what was broken to aggressively pressure us into buying a new system because we felt desperate. When I complained to the managers, they failed to take responsibility and refused to refund us even for the service call in which they did not successfully fix the system. I never write negative reviews, but this was so egregious!

***, thank you for taking the time to leave your feedback. Were sorry to hear you had a frustrating experience, as we strive to ensure customer satisfaction. We are looking into the issue and the appropriate department manager will be in touch as soon as possible. If you need immediate assistance, please contact our office at **************.