BBB Business Review

This Business is not BBB accredited

Planet Fitness

Additional Locations

Phone: (914) 620-9900 Fax: (914) 620-9899 View Additional Phone Numbers 320 Yonkers Ave, Yonkers, NY 10701

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Planet Fitness include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 101 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

101 complaints closed with BBB in last 3 years | 71 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 58
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 36
Total Closed Complaints 101

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Planet Fitness
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 01, 1997 Business started: 01/01/2002 in NY Business incorporated: 03/12/2008 in NY
Type of Entity


Business Management
Mr. James Innocenti, COO Mr. Jeffrey Innocenti, CEO Ms. Virginia Mangual, Billing Manager
Contact Information
Principal: Mr. James Innocenti, COO
Principal: Mr. Jeffrey Innocenti, CEO
Customer Contact: Ms. Virginia Mangual, Billing Manager
Business Category


Alternate Business Names
1030 Southern Blvd Fitness Group, LLC 158 W 27th Street Fitness Group, LLC 168 Jamaica Ave Fitness Group, LLC 2007 86th Street Fitness Group, LLC 2040 Forest Avenue Fitness Group, LLC 208 125th Street Fitness Group, LLC 2228 Church Avenue Fitness Group, LLC 2480 Grand Concourse Fitness Group, LLC 25 Broadway Fitness Group, LLC 3799 Broadway Fitness Group, LLC 425 W 55th Street Fitness Group, LLC 441 Rockaway Fitness Group, LLC 490 Fulton Street Fitness Group, LLC 495 Flatbush Avenue Fitness Group, LLC 777 Broadway Fitness Group, LLC Airmont Fitness Group, LLC Canarsie Fitness Group, LLC Castle Hill Fitness Group, LLC Duffield Fitness Group, LLC Dyckman Fitness Group, LLC Fordham Fitness Group, LLC Forest Avenue Fitness Group, LLC Gun Hill Road Fitness Group, LLC Harlem Fitness Group, LLC Jamaica Fitness Group, LLC Kingsbridge Fitness Group, LLC Nanuet Fitness Group, LLC New Rochelle Fitness Group, LLC Pehlham Bay Fittness Group, LLC Scarsdale Fitness Group, LLC South Broadway Fitness Group, LLC Staten Island Fitness Group, LLC Steinway Fitness Group, LLC Third Avenue Fitness Group, LLC White Plains Road Fitness Group, LLC Wyckoff Fitness Group, LLC Yonkers Avenue Fitness Group, LLC

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers

Find a LocationX

  Change Location
Show Only Accredited Locations