BBB Business Review

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This business is not BBB accredited.

Planet Fitness

Additional Locations

Phone: (914) 620-9900 Fax: (914) 620-9899 View Additional Phone Numbers 320 Yonkers Ave, Yonkers, NY 10701

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.

Customer Complaints Summary Read complaint details

105 complaints closed with BBB in last 3 years | 72 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 60
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 38
Total Closed Complaints 105

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Planet Fitness
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 01, 1997 Business started: 01/01/2002 in NY Business incorporated 03/12/2008 in NY
Type of Entity


Business Management
Mr. James Innocenti, COO Mr. Jeffrey Innocenti, CEO Ms. Virginia Mangual, Billing Manager
Contact Information
Principal: Mr. James Innocenti, COO
Principal: Mr. Jeffrey Innocenti, CEO
Customer Contact: Ms. Virginia Mangual, Billing Manager
Business Category


Alternate Business Names
1030 Southern Blvd Fitness Group, LLC 158 W 27th Street Fitness Group, LLC 168 Jamaica Ave Fitness Group, LLC 2007 86th Street Fitness Group, LLC 2040 Forest Avenue Fitness Group, LLC 208 125th Street Fitness Group, LLC 2228 Church Avenue Fitness Group, LLC 2480 Grand Concourse Fitness Group, LLC 25 Broadway Fitness Group, LLC 3799 Broadway Fitness Group, LLC 425 W 55th Street Fitness Group, LLC 441 Rockaway Fitness Group, LLC 490 Fulton Street Fitness Group, LLC 495 Flatbush Avenue Fitness Group, LLC 777 Broadway Fitness Group, LLC Airmont Fitness Group, LLC Canarsie Fitness Group, LLC Castle Hill Fitness Group, LLC Duffield Fitness Group, LLC Dyckman Fitness Group, LLC Fordham Fitness Group, LLC Forest Avenue Fitness Group, LLC Gun Hill Road Fitness Group, LLC Harlem Fitness Group, LLC Jamaica Fitness Group, LLC Kingsbridge Fitness Group, LLC Nanuet Fitness Group, LLC New Rochelle Fitness Group, LLC Pehlham Bay Fittness Group, LLC Scarsdale Fitness Group, LLC South Broadway Fitness Group, LLC Staten Island Fitness Group, LLC Steinway Fitness Group, LLC Third Avenue Fitness Group, LLC White Plains Road Fitness Group, LLC Wyckoff Fitness Group, LLC Yonkers Avenue Fitness Group, LLC

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.