This business is not BBB accredited.Additional Locations
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for USA Herbals include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for USA Herbals include:
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Additional Complaint Information
Consumers report to the BBB that after ordering a “free trial” of a diet product from USA Herbals, their credit cards are charged for a one month supply of the diet product. While some consumers allege that they had no knowledge of the terms and conditions which allowed the company to bill them for this purchase, other consumers stated that they understood the terms but did not receive their trial in enough time with which to legitimately try the product without incurring the additional costs. Consumers also report that they are unable to effectively contact the company for cancelation.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|