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Find a Location

Kimlin Propane has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Kimlin Propane

      14 Steves Lane Gardiner, NY 12525

    • Kimlin Propane

      P.O. Box 218 Gardiner, NY 12525

    Business ProfileforKimlin Propane

    Propane Supplies
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Kimlin Propane has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Kimlin Propane

        14 Steves Lane Gardiner, NY 12525

      • Kimlin Propane

        P.O. Box 218 Gardiner, NY 12525

      Location of This Business
      14 Steves Lane, Gardiner, NY 12525
      BBB File Opened:
      4/1/1994
      Years in Business:
      43
      Business Started:
      1/1/1981
      Business Incorporated:
      1/1/1981
      Type of Entity:
      Corporation
      Alternate Business Name
      • Kimlin Propane Co. Inc.
      Business Management
      • Mr. Maximilian D. Kimlin, President
      Contact Information

      Principal

      • Mr. Maximilian D. Kimlin, President

      Customer Contact

      • Mr. Maximilian D. Kimlin, President
      Additional Contact Information

      Fax Numbers

      • (845) 255-8210
        Primary Fax

      Customer Complaints

      12 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/03/2023

      Complaint Type:
      Order Issues
      Status:
      Answered
      In August of 2018 I began to rent two 100 gallon propane tanks from Kimlin, to be used with my back up generator.The agreed upon contract did not include a minimum usage fee, rather annual tank rentals fees were agreed upon.In December 2022 I was called and told that I had an outstanding bill of $323.99, for a minimum usage fee.When I told them that I had not agreed to these terms, they said there was new management, and that they had sent "postcard" style letters to customers, informing them of the new policy.I told them that I had never received the document. I also told them that a policy like that would be horrible for a customer like me who only uses ******************** in an emergency. In fact, both of my tanks have approximately 70% or more propane remaining from when they were originally filled in 2018. So in all likelihood, I would have have to pay this new fee annually, because I will never use enough propane to meet the new standards.I suggested they could come take my tanks and credit me for all the unused propane left in the tanks, and they listed numerous fees that I would be charged to have that done.They said they would reduce the fee this year to half price ($161.99). That is still not acceptable to me, as that is not the terms that I agreed to.Since then, I have been getting charged late payment fees and they have stated that they will forward this to collections if I don't pay.I have been a valuable customer of ********************** for 5 years, and was not behind on any payments.I don't want to pay for something that I did not agree to.A customer should be properly notified about dramatic new policy changes with significant financial implications. In addition, customers should have the option to decide whether they agree to the new terms without being punished financially for not accepting new terms.
      Read More

      Customer Reviews

      5 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Stephen d

      1 star

      01/30/2024

      People considering Kimlin as their home/commercial energy provider should know this.Worked with Kimlin on a 3 yr. contract to provide my home kerosene needs. After several iterations, found that contract gave me a week to get the initial delivery offer of $4.99/gallon. I asked to schedule delivery immediately, and they said that they had no kerosene in July. When I suggested altering the date to when Kimlin would have kerosene to provide, I was told that the $4.99 price was good on the initial delivery, and I would not be penalized for Kimlin not having product within the date parameters, .It seems as though I might have questioned Kimlin's integrity. So, I trusted *********************** and agreed to leave the contract as is. Big mistake.I called back in September to get my "initial delivery". They had kerosene, and the nerve to tell me that the price was now $7.99/gallon. I explained what had happened, and spoke with the person, who I worked with on the contract, and she apologized profusely for the "misinformation". She apparently had no business altering contracts, or making promises on the Kimlin's behalf. I was basically told, "tough luck". I signed a contract for a date when they did not provide ********, and did not insist on a date modification. This is a well-orchestrated fraud that they perpetuate on trusting customers. They offered a price of $6.99/gallon, as "the best they could do". As if paying $2.00 more per gallon, should satisfy me. Every individual I spoke with towed they line, basically saying I should have changed the date. They used those dates, knowing they could not fulfill the contract as they had written. My wife says, I should be more trusting. I was, and was taken advantage of. I wrote the owner, Max *********************** thinking he would be outraged by his companies behavior. I have heard nothing two month later. Have not dealt with with a more duplicitous, despicable company, ever. This was an intentional deception, that Kimlin has no problem authoring.

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