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          Find a Location

          Bedroom Furniture Discounts has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforBedroom Furniture Discounts

            Furniture Stores
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            2.91/5stars

            Average of 82 Customer Reviews

            Customer Complaints

            127 complaints closed in last 3 years

            21 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            eCommerce

            Business Details

            This is a multi-location business.

            Find a Location

            Bedroom Furniture Discounts has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              10/3/2011
              Years in Business:
              14
              Business Started:
              1/22/2010
              Business Incorporated:
              1/22/2010
              Type of Entity:
              Corporation
              Alternate Business Name
              • Emma Mason
              • Dining Rooms Outlet
              • TV Stands Outlet
              • SSTL Incorporated
              • Discount Living Rooms
              Business Management
              • Mr. Leonid Kharitonov, Manager
              Contact Information

              Customer Contact

              • Mr. Leonid Kharitonov, Manager
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              127 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/21/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              The Bedroom Furniture Discounts websites states free white glove delivery on orders over 2000. My order place on February 18, 2024 totaled ********. I applied a $300 off Emma Mason coupon code I found on internet before submitting the order. Both the order and the discount code was accepted. I received email confirmation confirming the white glove free delivery. The same day I received a phone call to verify my order and was told it will be processed asap. Now, on February 21, the company called to tell me their carrier will no longer deliver to my area. That I now have to pay the delivery charge and the discount I use did not apply to my purchase. The code used was a technical issue on their end but I now have to pay the $300 as well. If I was not willing to pay the shipping cost and the additional $300 dollars, my order would be cancelled. This is false advertisement. If there is a delivery issues it does not fall on the customer when you advertise free delivery. The coupon code was accepted because it applied to my purchase. So they have to honor it. The technical issue is not my responsibility. I am not willing to support any company that run business this way.
              Read More

              Customer Reviews

              82 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Karen S

              02/29/2024

              Emma Mason in ******** at ************* : I wasnt pleased with the quality of the headboard so I wanted to return it. The cost of the bed was *******. They wanted me to pay ****** to return the bed. They said that will donate to someone because they dont resale furniture they people return. Its double dipping!!!!

              Bedroom Furniture Discounts Response

              03/01/2024

              As per our returns policy, orders may be returned within 15 days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and  round-trip shipping and handling costs. These costs are deducted from the refund, regardless of whether the customer were originally invoiced for shipping or if the costs were discounted or free.

              Link: *********************************************************

              Local BBB

              BBB Serving Metropolitan New York

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