BBB Business Review

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This business is not BBB accredited.

Coleman Furniture

Phone: (800) 974-5255 333 Washington Ave, Cedarhurst, NY 11516 http://www.ColemanFurniture.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Coleman Furniture include:

  • 181 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Coleman Furniture include:

  • Length of time business has been operating
  • Response to 181 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

181 complaints closed with BBB in last 3 years | 80 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 16
Billing/Collection Issues 5
Delivery Issues 50
Guarantee/Warranty Issues 5
Problems with Product/Service 105
Total Closed Complaints 181

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning issues with merchandise ordered from Coleman Furniture. Consumers have filed complaints with BBB alleging that the furniture they purchased from Coleman Furniture was delivered damaged, defective, or of poor quality, so that repairs were needed almost immediately. Some consumers reported that Coleman representatives told them that repairs can be done for an additional fee. Many of the consumers who requested a refund instead of repairs said that company representatives told them that any refund would be reduced by a 25% restocking fee. Several consumers reported that Coleman only offers two options for defective products: to pay for repair or get a refund minus a restocking fee.

The company has provided BBB with the following response: One of the major issues that the BBB presented in the past with our company was that customer would be responsible for costs of hiring a repair person if they find an damage issue right after delivery partner leaves. In addition to providing better packaging then in the past, and inspecting items better, we are hiring at our own costs, furniture medics to go to customer homes in case of an issue - customer is not required to lay out the funds for this.

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Coleman Furniture
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 11
Total Customer Reviews 14

Additional Information

BBB file opened: August 29, 2010 Business started: 01/15/1999 in NY Business incorporated 11/03/2009 in NY
Type of Entity

Corporation

Business Category

FURNITURE-RETAIL

Alternate Business Names
Renegade Furniture Group
Products & Services

Consumers should carefully inspect all items before accepting the merchandise delivery, since after delivery is accepted, refunds may involve a restocking fee and replacement items could have a shipping charge. Coleman Furniture’s return policy has a number of restrictions and should be carefully reviewed before purchasing furniture.


Customer Review Rating plus BBB Rating Summary

Coleman Furniture has received 2.35 out of 5 stars based on 14 Customer Reviews and a BBB Rating of C.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.