BBB Business Review
This Business is not BBB accredited
Phone: (800) 974-5255 333 Washington Ave, Cedarhurst, NY 11516
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Coleman Furniture include:
- 81 complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Coleman Furniture include:
- Length of time business has been operating.
- Response to 81 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||43|
|Total Closed Complaints||81|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints concerning issues with merchandise ordered from Coleman Furniture. Consumers have filed complaints with BBB alleging that the furniture they purchased from Coleman Furniture was delivered damaged, defective, or of poor quality, so that repairs were needed almost immediately. Some consumers reported that Coleman representatives told them that repairs can be done for an additional fee. Many of the consumers who requested a refund instead of repairs said that company representatives told them that any refund would be reduced by a 25% restocking fee. Several consumers reported that Coleman only offers two options for defective products: to pay for repair or get a refund minus a restocking fee.
Type of Entity
Alternate Business NamesRenegade Furniture Group
Products & Services
Consumers should carefully inspect all items before accepting the merchandise delivery, since after delivery is accepted, refunds may involve a restocking fee and replacement items could have a shipping charge. Coleman Furniture’s return policy has a number of restrictions and should be carefully reviewed before purchasing furniture.