BBB Business Review

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This business is not BBB accredited.

Coleman Furniture

Phone: (800) 974-5255 333 Washington Ave, Cedarhurst, NY 11516 http://www.ColemanFurniture.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.


Customer Complaints Summary Read complaint details

135 complaints closed with BBB in last 3 years | 68 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 3
Delivery Issues 36
Guarantee/Warranty Issues 6
Problems with Product/Service 77
Total Closed Complaints 135

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning issues with merchandise ordered from Coleman Furniture. Consumers have filed complaints with BBB alleging that the furniture they purchased from Coleman Furniture was delivered damaged, defective, or of poor quality, so that repairs were needed almost immediately. Some consumers reported that Coleman representatives told them that repairs can be done for an additional fee. Many of the consumers who requested a refund instead of repairs said that company representatives told them that any refund would be reduced by a 25% restocking fee. Several consumers reported that Coleman only offers two options for defective products: to pay for repair or get a refund minus a restocking fee.

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Coleman Furniture
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: August 29, 2010 Business started: 01/15/1999 in NY Business incorporated 11/03/2009 in NY
Type of Entity

Corporation

Business Category

FURNITURE-RETAIL

Alternate Business Names
Renegade Furniture Group
Products & Services

Consumers should carefully inspect all items before accepting the merchandise delivery, since after delivery is accepted, refunds may involve a restocking fee and replacement items could have a shipping charge. Coleman Furniture’s return policy has a number of restrictions and should be carefully reviewed before purchasing furniture.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.