BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that 1 800 Flowers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for 1 800 Flowers include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 763 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

763 complaints closed with BBB in last 3 years | 279 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 92
Billing/Collection Issues 53
Delivery Issues 342
Guarantee/Warranty Issues 11
Problems with Product/Service 265
Total Closed Complaints 763

Customer Reviews Summary Read customer reviews

30 Customer Reviews on 1 800 Flowers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 30
Total Customer Reviews 30

Additional Information

BBB file opened: January 01, 1992 Business started: 01/01/1987 Business incorporated 01/01/1987 in NY
Type of Entity


Business Management
Mr. James McCann, Chairman and CEO Mr. Lance Lipkus , Vice President Amit Shah, VP, Online, Mobile & Social
Contact Information
Customer Contact: Mr. Chris G. McCann, President
Principal: Mr. James McCann, Chairman and CEO
Business Category


Alternate Business Names
1-800-Flowers BloomNet World Flowers

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.