BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Crunch Fitness include:
- Failure to respond to 2 complaints filed against business
Factors that raised the rating for Crunch Fitness include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||37|
|Total Closed Complaints||107|
Additional Complaint Information
Consumers report to the BBB that they have difficulty canceling their membership with Crunch Gym. Consumers allege charges are made to their credit cards after they have cancelled their membership with the gym, resulting in even more hardship when consumers attempt to get a refund. Consumers also report policies which make the cancellation process over-complicated.
Type of Entity
Business ManagementMr. Keith Worts, President Mr. Jim Rowley, CEO
FITNESS CENTERS EXERCISE & PHYSICAL FITNESS PROGRAMS HEALTH & FITNESS PROGRAM CONSULTANTS HEALTH CLUBS