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Find a Location

Equitable has 151 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Equitable

      1290 Avenue of the Americas, 12th Floor New York, NY 10104-1300

    • Equitable Advisors & The Snow Retirement Group

      3501 Lake Eastbrook Blvd SE Ste 304 Grand Rapids, MI 49546-5941

      BBB Accredited Business
    • MONY Group

      444 East Main Street #108 Lexington, KY 40507

    • Equitable

      845 Crossover Ln. #215(former) Memphis, TN 38117

    • Equitable

      3767 New Getwell Rd.(former) Memphis, TN 38111

    Business ProfileforEquitable

    Financial Services
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    Equitable Financial To Pay $50 Million Penalty To Settle SEC Charges That It Provided Misleading Account Statements to Investors

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On July 18, 2022, the Securities and Exchange Commission (SEC) announced fraud charges against Equitable Financial Life Insurance Company for providing account statements to about 1.4 million variable annuity investors that included materially misleading statements and omissions concerning investor fees. Equitable agreed to pay $50 million to harmed investors, most of whom are public school teachers and staff members, to settle the charges.

    As described in the SEC’s order, since at least 2016, Equitable gave investors the false impression that their quarterly account statements listed all fees paid during the period. The SEC’s investigation found that, in reality, the statements listed only certain types of fees that investors infrequently incurred and that more often than not the statements had $0.00 listed for fees.

    The SEC’s order finds that Equitable violated the antifraud provisions of the Securities Act of 1933. Without admitting or denying the SEC’s findings, Equitable agreed to cease and desist from committing or causing any future violations of these provisions and to pay a $50 million civil penalty that it will distribute to affected investors. Equitable also agreed to revise how it presents fee information in its variable annuity account statements.

    At-a-glance

    Customer Reviews

    1.12/5stars

    Average of 77 Customer Reviews

    Customer Complaints

    131 complaints closed in last 3 years

    46 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This firm, formerly The Equitable Companies, Inc., provides a range of financial products including insurance, annuities, and mutual funds. The firm also offers a variety of financial, investment advisory and planning services through AXA Advisors, LLC. The Equitable Life Assurance Society is a subsidiary.

    Business Details

    This is a multi-location business.

    Find a Location

    Equitable has 151 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Equitable

        1290 Avenue of the Americas, 12th Floor New York, NY 10104-1300

      • Equitable Advisors & The Snow Retirement Group

        3501 Lake Eastbrook Blvd SE Ste 304 Grand Rapids, MI 49546-5941

        BBB Accredited Business
      • MONY Group

        444 East Main Street #108 Lexington, KY 40507

      • Equitable

        845 Crossover Ln. #215(former) Memphis, TN 38117

      • Equitable

        3767 New Getwell Rd.(former) Memphis, TN 38111

      Headquarters
      1290 Avenue of the Americas, 12th Floor, New York, NY 10104-1300
      BBB File Opened:
      11/5/1992
      Years in Business:
      165
      Business Started:
      1/1/1859
      Type of Entity:
      Corporation
      Alternate Business Name
      • Equitable Holdings, Inc.
      • Equitable Financial Life
      • AXA Financial, Inc.
      • AXA Art Americas Corporation
      • The Mutual Life Insurance Co. of New York
      • AXA Advisors, LLC
      • The AXA Foundation
      • EQ Financial Consultants
      • AXA Equitable Life Insurance Company
      • The Equitable Companies, Inc.
      • MONY Financial Services
      Business Management
      • Mr. Mark Pearson, CEO, Equitable Holdings
      Contact Information

      Principal

      • Mr. Mark Pearson, CEO, Equitable Holdings
      Additional Contact Information

      Fax Numbers

      • (212) 314-4480
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to shop for financial services

      Customer Complaints

      131 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/12/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I had a conversation on April 5th with the Executive Vice ********** ************************** about my investment account and the lack of service that was being received as well as my inability to communicate with my account advisor. ************** made several assurances regarding correcting the matters. ************** did not follow through with these things. When I asked to speak to someone regarding his lack of professionalism he assured me that someone would call me back. It has been 6 days since and I have heard from no one. I also have not heard from the "new" account advisor that he told me had been assigned. I also do not have any information in my account profile indicating who my advisor is.
      Read More

      Customer Reviews

      77 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sharon E

      1 star

      03/28/2024

      If there was a zero star they would definitely receive it! This company is not good, you never receive your funds in a timely manner and they do nothing but harassment and want one thing after the other even though you have provided enough paperwork legally to receive your funds. They changed the doctor's dates of when you might return to work to benefit themselves. My doctor put I would be out 3 months they changed it to two and a half weeks earlier than what the doctor stated and decided they had to put a date down? If they did why didn't they put the doctor's date down instead of one they made up? I will cancel this company and I will be going somewhere else. They are not worth the hassle and the time it is better to expect nothing from them then it is to pay them and still get nothing from them! I'm still waiting on my money although I've returned to work 3 months later! Even though I was approved! I definitely do not recommend this company to anyone.

      Equitable Response

      04/09/2024

      Dear Sir/Madam: Thank you for your correspondence received in our office today regarding your Review ID: 544076. Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence. If you desire a copy of our response, please contact the consumer, or his or her representative.

      Local BBB

      BBB Serving Metropolitan New York

      BBB Reports On

      BBB reports on known marketplace practices.

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