BBB Business Review

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BBB Accredited Business since

AXA Financial, Inc.

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Fax: (212) 314-4480 View Additional Phone Numbers 1290 Avenue of the Americas, 12th Floor, New York, NY 10104

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This firm, formerly The Equitable Companies, Inc., provides a range of financial products including insurance, annuities, and mutual funds. The firm also offers a variety of financial, investment advisory and planning services through AXA Advisors, LLC. The Equitable Life Assurance Society is a subsidiary.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that AXA Financial, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for AXA Financial, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 20 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

20 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 14
Total Closed Complaints 20

Customer Reviews Summary Read customer reviews

0 Customer Reviews on AXA Financial, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 05, 1992 Business started: 01/01/1859
Type of Entity


Business Management
Mr. Henri de Castries, Chairman & Chief Executive Officer - Axa Group Mr. Mark Pearson, President & CEO - AXA Financial, Inc. (United States) Mr. Denis Duverne, Deputy Chief Executive Officer
Contact Information
Principal: Mr. Henri de Castries, Chairman & Chief Executive Officer - Axa Group
Principal: Mr. Mark Pearson, President & CEO - AXA Financial, Inc. (United States)
Business Category


Alternate Business Names
AXA Advisors, LLC AXA Equitable Life Insurance Company EQ Financial Consultants The AXA Foundation The Equitable Companies, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.