This business is not BBB accredited.Additional Locations
Phone: (888) 363-4976 View Additional Phone Numbers 4 Rosmel Drive, Suite 102, Kaser, NY 10952
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Smart One Energy, LLC include:
- 48 complaint(s) filed against business
- Failure to respond to 39 complaint(s) filed against business
- 1 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
- Advertising issues found by BBB
- Failure to be transparent about ownership, location, or products/services offered
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||17|
|Total Closed Complaints||48|
Additional Complaint Information
BBB files indicate a pattern of complaints concerning customer service, marketing and billing practices of Smart One Energy, LCC. Consumers are telling BBB that the business is calling them saying they could receive a discount and also calming that they are their current energy provider. Many consumers allege that they do not disclose that they are not affiliated with their current provider on their call and are assured that there would not be any changes to their account. Many consumer also say they had to provide the business their account number of their current provider and are eventually signed into contract with the business without their consent. Consumers also report difficulty in cancelling the service from the company. Several consumers have also reported that they keep receiving phone calls from the business despite asking them not to call.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Limited Liability Company (LLC)
ENERGY SERVICE COMPANIES
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview