BBB Business Review

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This business is not BBB accredited.

Smart One Energy, LLC

Additional Locations

Phone: (888) 363-4976 View Additional Phone Numbers 4 Rosmel Drive, Suite 102, Kaser, NY 10952

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Smart One Energy, LLC include:

  • 48 complaint(s) filed against business
  • Failure to respond to 39 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Advertising issues found by BBB
  • Failure to be transparent about ownership, location, or products/services offered

Customer Complaints Summary Read complaint details

48 complaints closed with BBB in last 3 years | 25 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 16
Billing/Collection Issues 15
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 17
Total Closed Complaints 48

Additional Complaint Information

BBB files indicate a pattern of complaints concerning customer service, marketing and billing practices of Smart One Energy, LCC. Consumers are telling BBB that the business is calling them saying they could receive a discount and also calming that they are their current energy provider. Many consumers allege that they do not disclose that they are not affiliated with their current provider on their call and are assured that there would not be any changes to their account. Many consumer also say they had to provide the business their account number of their current provider and are eventually signed into contract with the business without their consent. Consumers also report difficulty in cancelling the service from the company. Several consumers have also reported that they keep receiving phone calls from the business despite asking them not to call.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Smart One Energy, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: August 20, 2010 Business incorporated 05/26/2009 in NY
Type of Entity

Limited Liability Company (LLC)

Business Category


Customer Review Rating plus BBB Rating Summary

Smart One Energy, LLC has received 1.44 out of 5 stars based on 3 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.