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This business is not BBB accredited.

PALMco

Phone: (877) 726-5862 Fax: (718) 851-2427 1350 60th St, Brooklyn, NY 11219 http://www.palmcoenergy.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for PALMco include:

  • 280 complaint(s) filed against business
  • Government action(s) against the business

Factors that raised the rating for PALMco include:

  • Length of time business has been operating
  • Response to 280 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

280 complaints closed with BBB in last 3 years | 59 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 109
Billing/Collection Issues 101
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 69
Total Closed Complaints 280

Additional Complaint Information

BBB files indicate a pattern of complaints concerning this company's sales tactics and billing practices. Consumers are telling BBB about several issues they experience when dealing with sales representatives from PalmCo. Some of the issues reported to BBB about Palmco's sales personnel: misleading representations of future reductions in energy utility bills from signing up with PalmCo that aren't realized or, in many cases, significantly increased from previous providers; deceptive sales practices in misrepresenting themselves as part of other utility providers and, in some cases, unauthorized changing of the current utility provider to Palmco. 

On September 28, 2015, BBB contacted this business to request their voluntary cooperation in resolved the identified pattern of complaints. As of October 13, 2015, the business has responded to BBB and said that they are working diligently with their staff and advisors to examine the company's sales practices, including new measures that would assist in improving sales activity and customer satisfaction.

Customer Reviews Summary Read customer reviews

16 Customer Reviews on PALMco
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 15
Total Customer Reviews 16

Additional Information

BBB file opened: October 28, 2010 Business started: 01/01/2009
Type of Entity

Limited Liability Company (LLC)

Contact Information
Principal: Mr. Robert Palmese, President
Business Category

ENERGY SERVICE COMPANIES

Alternate Business Names
Palmco Energy NJ, LLC Palmco Power PA, LLC

Customer Review Rating plus BBB Rating Summary

PALMco has received 2.15 out of 5 stars based on 16 Customer Reviews and a BBB Rating of C.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.