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Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Business Review

BBB Accredited Business since

Major Energy Services, LLC

Additional Locations

Phone: (888) 625-6760 View Additional Phone Numbers 100 Dutch Hill Road  Suite 310, Orangeburg, NY 10962 View Additional Email Addresses http://www.majorenergy.com

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Description

This firm is an ESCO for residential and non-residential gas and electric services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Major Energy Services, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Major Energy Services, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 125 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

125 complaints closed with BBB in last 3 years | 104 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 56
Billing/Collection Issues 34
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 34
Total Closed Complaints 125

Additional Complaint Information

BBB files indicate a pattern of complaints concerning the company's sales practices and customer service department. Consumers are telling BBB about several issues they have experienced in dealing with Major Energy Services LLC. Multiple consumers say that before signing up to use Major Energy Services as a provider, they were promised savings on their utility bills by company sales representatives. Some consumers allege that not only do these promised savings not materialize, their utility bills have doubled from what they had been paying with a previous utility provider. Several consumers also claim they felt misled or confused by the lack of explanation about the availability of fixed and variable rates at sign up time. Many consumers report trying to resolve their issues but they encounter difficulties with the company's customer service department; specifically, the inability to reach a live person, excessive wait times, and unreturned calls after leaving several messages.

BBB has contacted the company about the aforementioned issues. The company has responded and reported that they are working on implementing additional measures to improve sales practices (expanded staff training, revised marketing scripts) and to increase disclosure and understanding about rate policies. 

Additional Information

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BBB file opened: June 25, 2008 Business started: 10/01/2005 in NY Business incorporated: 01/01/2005 in NY
Type of Entity

Corporation

Business Category

ENERGY SERVICE COMPANIES

Alternate Business Names
Major Energy Electric Services
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Email Addresses

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