BBB Business Review
BBB Accredited Business since
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This firm is an ESCO for residential and non-residential gas and electric services.
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A BBB Accredited Business since
BBB has determined that Major Energy Services, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Major Energy Services, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 125 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||34|
|Total Closed Complaints||125|
Additional Complaint Information
BBB files indicate a pattern of complaints concerning the company's sales practices and customer service department. Consumers are telling BBB about several issues they have experienced in dealing with Major Energy Services LLC. Multiple consumers say that before signing up to use Major Energy Services as a provider, they were promised savings on their utility bills by company sales representatives. Some consumers allege that not only do these promised savings not materialize, their utility bills have doubled from what they had been paying with a previous utility provider. Several consumers also claim they felt misled or confused by the lack of explanation about the availability of fixed and variable rates at sign up time. Many consumers report trying to resolve their issues but they encounter difficulties with the company's customer service department; specifically, the inability to reach a live person, excessive wait times, and unreturned calls after leaving several messages.
BBB has contacted the company about the aforementioned issues. The company has responded and reported that they are working on implementing additional measures to improve sales practices (expanded staff training, revised marketing scripts) and to increase disclosure and understanding about rate policies.
Type of Entity
ENERGY SERVICE COMPANIES