BBB Business Review

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This firm is an ESCO for residential and non-residential gas and electric services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Major Energy Services, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Major Energy Services, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 163 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

163 complaints closed with BBB in last 3 years | 30 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 70
Billing/Collection Issues 38
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 53
Total Closed Complaints 163

Additional Complaint Information

BBB files indicate a pattern of complaints concerning the company's sales practices and customer service department. Consumers are telling BBB about several issues they have experienced in dealing with Major Energy Services LLC. Multiple consumers say that before signing up to use Major Energy Services as a provider, they were promised savings on their utility bills by company sales representatives. Some consumers allege that not only do these promised savings not materialize, their utility bills have doubled from what they had been paying with a previous utility provider. Several consumers also claim they felt misled or confused by the lack of explanation about the availability of fixed and variable rates at sign up time. Many consumers report trying to resolve their issues but they encounter difficulties with the company's customer service department; specifically, the inability to reach a live person, excessive wait times, and unreturned calls after leaving several messages.

BBB has contacted the company about the aforementioned issues. The company has responded and reported that they are working on implementing additional measures to improve sales practices (expanded staff training, revised marketing scripts) and to increase disclosure and understanding about rate policies. 

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Major Energy Services, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 9

Additional Information

BBB file opened: June 25, 2008 Business started: 10/01/2005 in NY Business incorporated 01/01/2005 in NY
Type of Entity

Limited Liability Company (LLC)

Business Category


Alternate Business Names
Major Energy Electric Services

Customer Review Rating plus BBB Rating Summary

Major Energy Services, LLC has received 3.68 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.