BBB Business Review
BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Family Energy Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Family Energy Inc. include:
- Complaint volume filed with BBB for business of this size.
- Response to 59 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||13|
|Total Closed Complaints||59|
Additional Complaint Information
BBB files indicate a pattern of complaints concerning the company's sales practices. Consumers are telling BBB about the aggressive sales tactics that Family Energy Inc. representatives use when trying to sign them up for services. Many consumers allege the door-to-door solicitations of the company sales staff are intrusive and unwelcome, and a few occasions, consumers say they felt threatened or harassed by the sales staff. Other consumers report that they felt the salespeople misrepresented who they worked for in order to gain access to the consumer's home. Some consumers claim the company continues to contact them despite requests to be put on the do-not-solicit list or their participation with the National Do Not Call Registry.
BBB has contacted the company about the aforementioned issues. The company has responded and reported that they are working on implementing additional measures to improve sales quality, telemarketing programs and customer satisfaction.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
ENERGY SERVICE COMPANIES