BBB Business Review

Text Sizesmall medium large

BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Family Energy Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Family Energy Inc. include:

  • 53 complaint(s) filed against business

Factors that raised the rating for Family Energy Inc. include:

  • Length of time business has been operating
  • Response to 53 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

53 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 36
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 53

Additional Complaint Information

BBB files indicate a pattern of complaints concerning the company's sales practices. Consumers are telling BBB about the aggressive sales tactics that Family Energy Inc. representatives use when trying to sign them up for services. Many consumers allege the door-to-door solicitations of the company sales staff are intrusive and unwelcome, and a few occasions, consumers say they felt threatened or harassed by the sales staff. Other consumers report that they felt the salespeople misrepresented who they worked for in order to gain access to the consumer's home. Some consumers claim the company continues to contact them despite requests to be put on the do-not-solicit list or their participation with the National Do Not Call Registry.  

BBB has contacted the company about the aforementioned issues. The company has responded and reported that they are working on implementing additional measures to improve sales quality, telemarketing programs and customer satisfaction.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Family Energy Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 05, 2009 Business started: 05/12/2009 in NY Business incorporated 05/12/2009 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Public Service Commission - All NYS
Empire State Plaza , Agency Building 3 , Albany NY 12223
http://www.dps.ny.gov
Phone Number: (518) 474-7080
web.questions@dps.ny.gov

Type of Entity

Corporation

Contact Information
Principal: Gerry Haggerty, President
Customer Contact: Ms. Tamara Sinson, Manager, Regulatory Affairs & Compliance
Business Category

ENERGY SERVICE COMPANIES

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.