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Description

Sony Corporation of America manufactures and sells televisions, DVD and Video equipment, video cameras, audio equipment, radios, tape recorders, micro floppy disks, disk drives, personal computers, semi-conductor devices and other electronic products.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sony Corporation of America meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sony Corporation of America include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1350 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1350 complaints closed with BBB in last 3 years | 480 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 145
Billing/Collection Issues 26
Delivery Issues 82
Guarantee/Warranty Issues 204
Problems with Product/Service 893
Total Closed Complaints 1350

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Sony Corporation of America
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: January 20, 2000 Business started: 05/07/1946 Business incorporated 01/01/1958 in
Type of Entity

Corporation

Business Management
Mr. Andrew Lack, Chairman and CEO Mr. Howard Stringer, Chairman, CEO and President
Contact Information
Principal: Mr. Andrew Lack, Chairman and CEO
Business Category

ELECTRONIC EQUIPMENT & SUPPLIES-WHOLESALE/MANUFACTURERS MUSIC PUBLISHERS

Alternate Business Names
Laredo Repair Center My Play Direct MyPlayDirect Sony Electronics Sony Mobile Sony Music Entertainment Sony Style
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.