BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
BBB Accreditation
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This business is not a BBB Accredited Business.
BBB Rating
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Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.
Reasons for this F rating include:
- 357 complaints filed against business
- Failure to respond to 219 complaints filed against business
- Overall complaint history with BBB
- Government action(s) against business
According to complaints filed with the BBB, WiseTronics employs bait and switch sales tactics in order to sell more merchandise. After placing an order on-line, consumers receive an e-mail instructing them to call the company to "confirm" their order. Once on the phone, sales representatives try to sell consumers extra batteries, accessories, and warranties, some of which are included with the camera. When consumers decline, their order is cancelled or they are told that their item is not in stock.
Click here for an explanation of BBB Ratings.
Business Contact & Profile
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Business Name:
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WiseTronics.com
86th Street Photo & Video
Camera Giants Inc.
My Wireless Deal
Wise Tronics
Y.E.S. International
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Business Address:
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2845 86th Street
Brooklyn, NY 11223
See the location on a Mapquest Map
See the location on a Google Map
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Original Business Start Date:
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10/1/2004
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Type of Entity:
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Corporation
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Incorporated:
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2004 in NY
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Principal:
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Shlomi Albaydadi, Owner
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Phone Number:
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(718) 373-7820
(877) 678-8990
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Fax Number:
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(718) 373-7822
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BBB Accreditation:
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This business is not a BBB Accredited Business
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Type of Business:
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ELECTRONIC EQUIPMENT & SUPPLIES-DEALERS
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Website Address:
http://www.wisetronics.com
http://www.86photovideo.com
http://www.mywirelessdeal.com
http://www.cameragiantsinc.com
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Business Management
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Mr. Shlomi Albaydadi , Owner
Customer Complaint History
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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 357 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 357 complaint(s) closed in the last 36 months, 125 were closed in the last 12 months.
These complaints concerned:
These complaints were closed as:
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71
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Administratively Closed
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71
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Administratively Judged Resolved
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219
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No Response
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50
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Company failed to respond to the BBB to resolve or address the complaint issues.
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169
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No Response
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59
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Resolved
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1
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Company offered a partial (less than 100%) settlement which the consumer accepted.
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58
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Resolved
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8
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Unpursuable
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Government Action(s)
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New York State Office of the Attorney General
On June 25th, 2009, the New York State Office of the Attorney General (AG) announced a settlement with seven online electronics stores, one of which WiseTronics. In its investigation, the AG found that these companies advertised electronics online at low prices. After placing an order, consumers were contacted by the companies which would try to sell them additional merchandise. If consumers refused to make additional purchases, the company would cancel the order or make other claims as to why the order could not be fulfilled. Consumers also reported having difficulty communicating with representatives and returning merchandise. Under the terms of the settlement agreement, WiseTronics will change its business practices in addition to being monitored by the AG. All of the companies agreed to pay money to a fund that will be used to provide restitution to consumers. According to the settlement, the company neither admits nor denies the AG's allegations.
Advertising Review
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BBB has no information regarding advertising review at this time.
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