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BBB Business Review

This Business is not BBB accredited

WiseTronics.com

Fax: (718) 373-7822 View Additional Phone Numbers 2845 86th Street, Brooklyn, NY 11223 http://www.wisetronics.com View Additional Web Addresses

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for WiseTronics.com include:

  • 129 complaints filed against business
  • Failure to respond to 123 complaints filed against business
  • Overall complaint history with BBB
  • Government action(s) against business

Customer Complaints Summary

129 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 77
Billing/Collection Issues 2
Delivery Issues 13
Guarantee/Warranty Issues 4
Problems with Product/Service 33
Total Closed Complaints 129

Additional Complaint Information

According to complaints filed with the BBB, WiseTronics employs bait and switch sales tactics in order to sell more merchandise. After placing an order on-line, consumers receive an e-mail instructing them to call the company to "confirm" their order. Once on the phone, sales representatives try to sell consumers extra batteries, accessories, and warranties, some of which are included with the camera. When consumers decline, their order is cancelled or they are told that their item is not in stock.

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against WiseTronics.com

  • Government Actions

    New York State Office of the Attorney General

    On June 25th, 2009, the New York State Office of the Attorney General (AG) announced a settlement with seven online electronics stores, one of which WiseTronics.  In its investigation, the AG found that these companies advertised electronics online at low prices.  After placing an order, consumers were contacted by the companies which would try to sell them additional merchandise.  If consumers refused to make additional purchases, the company would cancel the order or make other claims as to why the order could not be fulfilled.  Consumers also reported having difficulty communicating with representatives and returning merchandise.  Under the terms of the settlement agreement, WiseTronics will change its business practices in addition to being monitored by the AG.  All of the companies agreed to pay money to a fund that will be used to provide restitution to consumers. According to the settlement, the company neither admits nor denies the AG's allegations.

    What government actions does BBB report on?

  • Advertising Review

    BBB has nothing to report concerning WiseTronics.com's advertising at this time.

    What is BBB Advertising Review?

Additional Information

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BBB file opened: October 20, 2005 Business started: 10/01/2004 in NY Business incorporated: 01/01/2004 in NY
Type of Entity

Corporation

Business Management
Mr. Shlomi Albaydadi, Owner
Contact Information
Complaint Contact: Mr. Shlomi Albaydadi, Owner
Business Category

ELECTRONIC EQUIPMENT & SUPPLIES-DEALERS

Alternate Business Names
Wise Tronics 86th Street Photo & Video My Wireless Deal Y.E.S. International Camera Giants Inc.
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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Web Addresses

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