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BBB Accredited Business since

Dale Electronics Corp.

Additional Locations

Phone: (212) 475-1124 Fax: (212) 475-1169 View Additional Phone Numbers 148-04 95th Avenue, Jamaica, NY 11435 http://www.daleproaudio.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

For over 50 years Dale Pro Audio has served the Broadcast, Live Sound, Contracting, and 
Studio and Post Production markets with distinction. Dale carries hundreds of the pro audio
industry's top brands, stocks thousands of products, and has world class demo 
rooms in our New York City and Jamaica Queens locations.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dale Electronics Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Dale Electronics Corp. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Dale Electronics Corp.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 2001 Business started: 05/01/1956 in NY Business incorporated 11/14/1962 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Dept of Taxation & Finance - All NYS
W. Averell Harriman State Office Campus, Building 8 Room 438, Albany NY 12227
http://www.tax.state.ny.us
Phone Number: (800) 462-8100

Type of Entity

Corporation

Business Management
Mr. Michael Lager, CEO Mr. Tim Brown, Director of E-Commerce Ms. Valerie Lager, Vice President
Contact Information
Customer Contact: Mr. Tim Brown, Director of E-Commerce
Principal: Mr. Michael Lager, CEO
Business Category

ELECTRONIC EQUIPMENT & SUPPLIES-DEALERS SOUND SYSTEMS & EQUIPMENT RECORDING STUDIO EQUIPMENT

Products & Services

Dale Electronics Corp. sells the following brand(s): Dale carries hundreds of the pro audio industries' best brands. Our brand list can be viewed here:, http://www.daleproaudio.com/t-brandlist.aspx

Hours of Operation
M: 9:30 AM - 5:30 PM
T: 9:30 AM - 5:30 PM
W: 9:30 AM - 5:30 PM
Th: 9:30 AM - 5:30 PM
F: 9:30 AM - 5:30 AM
S: Closed
Su: Closed
Method(s) of Payment
Visa, MasterCard, American Express, Discover, Paypal, Amazon Payments, Bank Wire Transfer, Cash
Refund and Exchange Policy
Returns & ExchangesDale Pro Audio wants you to be satisfied with your purchase.To request a return or exchange, contact us within 14 days of the receipt of your order.You can call us toll free at (888) 462-7828 or (212) 475-1124.

Return Period:14 Days
No Returns on:
SoftwareHeadphonesMedia (tapes, CD's, DVD's, digital memory, batteries, bulbs, etc..)Special OrdersMerchandise described "As Is", "Final Sale", or "No Returns"

International Orders - these sales are considered "Final Sale / "As Is"
Apple Hardware Products (iPad, laptops, desktops and peripherals)Rules and Policies:

No returns are accepted without an RA number. To request an RA, call (888) 462-7828 (toll free) or (212) 475-1124. Email your return request to info@daleproaudio.com.

Dale does not accept returns after 30 days. 

Returns of Free Shipping items will have the freight charge deducted from the return credit.

All products returned must be complete with all original packaging, documentation
(warranty cards, manuals, etc) and accessories.  Returned products must be in their original condition with no signs of use or wear.  All returns are subject to a restocking fee depending on the condition, date of purchase, and the manufacturer's policy.  

Pack the products to be returned in a shipping carton so that the original box does not become marked or damaged. DO NOT WRITE ON THE PRODUCT BOX.  Dale is not responsible for personal data or items left in products returned. Refunds on returned items which were paid by credit card or PayPal will be credited to the same account used for the purchase. Refunds for items paid by cash or check will be issued by check. Dale reserves the right to wait up to 14 days for funds to clear before refunding an order paid by check.

Ship pre-approved returns to:

Dale Pro Audio
148-04 95th Avenue
Jamaica, NY 11435
RA# _______
Alternate Business Names
Dale Pro Audio
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.