This business is not BBB accredited.
Phone: (845) 566-0917 Fax: (845) 566-0919 195 Forest Rd, Wallkill, NY 12589
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This firm does all types of electrical installations and repairs.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Fetzer Electric LLC include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Fetzer Electric LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Robert Fetzer, Owner
City of Newburgh electrical contractors license 139
THIS LOCATION IS NOT BBB ACCREDITED
195 Forest Rd
Wallkill, NY 12589 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Buyers Remorse -- We called Fetzer Elecric to fix problem with our four kitchen High Hat fixtures. We could not keep a light bulb in one particular fixture as it would cause the other three High Hats in kitchen to go out. The electrician examined that one fixture and replaced it saying he didn't really see anything wrong other than it had one wire that indicated some darkening. We were charged for the new fixture and for his labor to change this fixture. Electrician took over 50 minutes to complete this. However, after three or so uses this newly replaced fixture blew the light blub and also blew the blub in a second fixture. When we notified him of the problem we were told he would charge us on an hourly basis ($110.00)once again to return to fix this same fixture. When pressed for a dollar amount he estimated at least two hours to check wires in all four fixtures. Initially, we needed an electrician to fix problem not just change the fixture -- we could have done that. (Also want to note for the record - On the first visit the electrician charged us $660.00 for the 6 hours he took just to hook up two electric baseboard heaters and a thermostat that replaced the two we had already removed. (6 hours is extremely lengthy for an experienced electrician)
Desired Settlement: Would like to be reimbursed for the amount paid to have a professional fix a problem with the High Hats in our kitchen. The newly replaced High Hat that still doesn't work in addition to a second High Hat that now does not work. Would like to be reimbursed for amount charged for both the one hour labor and the charge for High Hat. One hour labor $110.00 and $15.00 for High Hat.