BBB Accredited Business since
Phone: (800) 373-4322 Fax: (347) 649-0660 59 Hempstead Garden Drive, West Hempstead, NY 11552
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This firm distributes products for in-home modifications for the elderly and physically challenged, including walk-in bathtubs, walk-in showers and other bathroom safety products, such as ADA compliant toilet seats and grab bars. They also sell stairlifts and power chairs. Sales are Internet generated with in-home sales appointments.
A BBB Accredited Business since
BBB has determined that Independent Home Products, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Independent Home Products, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 8 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||8|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Yale Lipschik, President
DISABILITY ACCESS EQUIPMENT BATHS-EQUIPMENT & SUPPLIES BATHROOM REMODELING - WALK-IN TUBS
59 Hempstead Garden Drive
West Hempstead, NY 11552 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|9/11/2015||Problems with Product/Service | Complaint Details Unavailable|
|1/24/2015||Problems with Product/Service | Complaint Details Unavailable|
|12/24/2014||Problems with Product/Service | Complaint Details Unavailable|
|10/30/2014||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: We purchased a walk-in tub from Independent Home, LLC. The tub was shipped without issue. When the item was unpacked, there was water in tub, large clumps of dirt, adhesive residue, and three stains (one blue that does not seem to want to come out, one black smudge that is cleanable, and black ring around the drain area). Homeowners refused the tub, and are demanding a new tub be sent. Company is refusing to send a replacement. Company's lack of quality assurance has put us behind schedule with our construction project, as well as angered our clients. This is the clients' (a 90 and 89 year old couple, i might add) only bathroom, and the installation of the tub is causing a hardship on the homeowners.
Desired Settlement: I would like them to pick up their sub par item and replace it with a clean walk in tub, in an expedited fashion.
November **, 2013,
Better Business Bureau:
Read Complaint Details
Complaint: I purchased a walk-in tub for my mother, with a life time guarantee, from this company (Independent Home) in September 2012. Since then a water jet mechanism became dislodged and required replacement. I called the company (###-###-####) and they sent a new replacement part with a promise to install the part in April 2013. They have not made the repair. I have contacted and spoke with the Director (***) numerous times (5) from May through June 2013. Each time he promised to send a repair person to correct the problem. No repair person has made contact. The last time the Director promised a follow up, he told me he would call and schedule a repair with a repair person in this area. I was contacted by Roto-Rooter, a company which specializes in drain cleaning and plumbing, on behalf of Independent Home . The RRooter representative informed me that their company did not make the type of repair I needed and couldn't help. He also indicated he was referred to me by tIndependent Home however no one from Independent Home made him aware of the type of repair needed.
Desired Settlement: Repair the tub as promised, and soon.
To Whom It May Concern:
Better Business Bureau:
[My complaint has not been resolved because: Independent Home (IH) has not repaired the tub and (IH) has not been in constant with me to schedule a repair. I have contacted IH on numerous occasions to follow up on IH's repeated promises to get the repair completed. The BBB complaint website only provided four fields to document my attempts to contact IH and resolve the problem - four response fields ain't enough!!! I also contacted the original installer, **** ****, on numerous occasions by cell phone in order to get this repair completed. Those attempts resulted in unanswered phone messages and unfulfilled repair commitments. I left a message on ****'s answering service last Friday, June **, 2013 (###-###-####) in response to a call he made earlier. I have not heard from him since I left him my last message. I gave him my phone number and when I could be reached. IH and **** have my home phone number and cell phone number. There were no communication problems before and during the period the tub was installed through IH receipt of full payment. I would like the tub repaired or returned to IH with a full refund.]
In order for the BBB to appropriately process your response, you MUST answer the question above.
To Whom It May Concern:
Read Complaint Details
Complaint: February **, 2013 ***** ****** ****** ********* ** ***** INDEPENDENT HOME ***** **** ***** **** ****** ***** ** ***** Attn: ***** ****** INVOICE #**** DATE:05/**/12 I am writing to provide you with an update regarding the recently installed Hydrotherapy Tub for my husband, disabled veteran, ***** ******* (****). Since the last emailed correspondence with you on September **, 2012 (attached), where no response was rendered, the hydrotherapy tub has been leaking again in the basement and one jet has stopped working. Independent Homes installed the tub on July *, 2012. The install went extremely well and clean up was even better; however, there is still a presence of leaks even after the installers returned in August 2012. This problem does not provide the complete comfort my husband experienced when the tub was initially provided after the crew did their work. I have enclosed the copy of the email for your records. I would appreciate a call, letter, email or some mode of communication to set up another date where this issue can be addressed and the problem repaired. If you need to speak with me for any reason, please call ###-###-####. Thank you for your time and attention in this matter. Sincerely, ***** ** *******, *****’s wife Inc: Email dated September **, 2012 I have called, left messages and spoken with the owner, ****, over 20 times regarding the above letter. **** promised to send someone out to my home to conduct the repairs and as of JULY **, 2013, the repairs have NOT been fixed. Additionally, I spoke with the installer (**** ****), last month, who informed me he would call to make an appointment, but never called me. I left a message for **** on 7/**/2013, speaking with ******, who informed me, she would contact **** ****. No call from **** or **** as of this date of the complaint.
Desired Settlement: I have called, left messages and spoken with the owner, ****, over 20 times regarding the above letter. **** promised to send someone out to my home to conduct the repairs and as of JULY **, 2013, the repairs have NOT been fixed and no return call has been made. Additionally, I spoke with the installer (**** ****), last month, who informed me he would call to make an appointment, but never called me. I left a message for **** on 7/**/2013, speaking with ******, who informed me, she would contact **** ****. No call from **** or **** as of this date of the complaint.
To Whom It May Concern:
Better Business Bureau:
**. **** (****) contacted me today (July **, 2013) and we set an appointment for Thursday, August *, 2013. In response to **. ********** (***), the last call I placed was to his office on July **, 2013 at 4:25pm where I spoke with ******. She said that *** was in a meeting at that time and she told me she would contact ****. Since reporting Independent Home to the BBB, I had not heard anything from *** or ****.
This is how the initial contact was made:
I emailed ***** ****** on August **, 2012 and provided my satisfaction letter per the requirements of the VA Medical Center, who paid for the tub.
9/**/2012 I emailed ****** to let him know about the leak in the basement and the air jets not working. No response was made from him. Several calls were made to him with no return calls.
After mailing the letter dated February **, 2013 to Independent Home, here is the sequence of phone contacts made:
2/**/2013 @ 12:29pm. I spoke with *** and he called **** to schedule an appointment. **** called and disclosed his situation regarding his father. No appt was made, as he said he would call me back when he returned to his home.
3/**/2013 @ 3:05pm. **** called me and I returned his call. No return call from either **** or ***. So, I called *** and he said he would call **** himself. No return call was made.
4/*/2013 @ 11:40am. I called **** and left a message with *****, ****'s wife. No return call from ****.
4/*/2013 @ 1:18pm. I called *** and left a message. He returned my call and said he would contact **** or another contractor in the area.
4/**/2013 @ 11am. *** called and I provided him with my home address. He said he was contacting another contractor to come since **** was not responding. At 12pm, **** called me and asked for my husband's phone number. He said he would contact him to get the specifics of the tub's status. No call was made to my husband.
5/**/2013 @ 1:10pm. I called ****. We had a bad connection and he said he would call me back. No return call was made.
5/**/2013 @ 10:15am. I called ****. He will call me tomorrow to let me know what day next week he can come to the house, as he stated he had two other projects in the area of our house. No call was made.
6/**/2013 @ 10:36am. I called **** and left a message. No return call was made.
7/**/2013 @ 4:25pm. I called and spoke with ******. She said that *** was in a meeting at that time and she told me she would contact ****. No return call was made.
I am certain there were other calls placed with no return calls, but I did not record them. I would appreciate the issue be resolved correctly and immediately, and if the August 1st appointment falls through or is rescheduled, I will keep you, BBB, informed.
|7/17/2013||Problems with Product/Service | Complaint Details Unavailable|