BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Macy's, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Macy's, Inc. include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||17|
Type of Entity
Business ManagementMr. Jeffrey Gennette, President Mr. Terry J. Lundgren, Chairman & CEO Ms. Ty Stone-Adams, Manager, External Affairs
DEPARTMENT STORES GENERAL MERCHANDISE-RETAIL
Alternate Business NamesA&S Abraham & Straus Department Stores Federated Department Stores Filene's Foley's Hecht's Kaufmann's Macy's Carpet Cleaning Dept. Macy*s East, Inc. Strawbridge's
Additional Tradenames, Addresses & Phone Numbers
Macy’s, Inc. is one of the nation’s premier retailers. The company operates the Macy’s and Bloomingdale’s brands with about 840 department stores in 45 states, the District of Columbia, Guam and Puerto Rico, and the macys.com and bloomingdales.com websites. The company also operates 13 Bloomingdale’s Outlet stores.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview