BBB Business Review

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This firm also offers services in travel, international banking, investment banking, brokerage, personal financial planning and asset management. The company's major business units include American Express Travel Related Services Co., Inc., American Express Bank Ltd., IDS Financial Services Inc. and First Data Corporation.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Express Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for American Express Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2540 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2540 complaints closed with BBB in last 3 years | 964 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 363
Billing/Collection Issues 567
Delivery Issues 57
Guarantee/Warranty Issues 29
Problems with Product/Service 1524
Total Closed Complaints 2540

Customer Reviews Summary Read customer reviews

27 Customer Reviews on American Express Company
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 3
Negative Experience 22
Total Customer Reviews 27

Additional Information

BBB file opened: April 12, 1999 Business started: 01/01/1850
Type of Entity


Business Management
Mr. Kenneth I. Chenault, Chairman & CEO
Contact Information
Principal: Mr. Kenneth I. Chenault, Chairman & CEO
Business Category


Alternate Business Names
American Express Bank Ltd. American Express Centurion Bank American Express Financial Advisors American Express Travel Related Services Co., Inc. IDS Mineola

Customer Review Rating plus BBB Rating Summary

American Express Company has received 3.85 out of 5 stars based on 27 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.