Business ProfileforThe Avon Company

Oct. 14, 2023 I purchased lotion $43.42 at 11:30pm when I went to finalize the purchase online the connection kept buffering so I selected the back button to end transaction purchasing the lotion again adding one lotion totaling $46:38. However ,I did not realize that the previous order went through giving me two separate orders. I called customer service the next day and spoke with a representative informing her of the mistake, she said she would send me a return label and packing slip by email. I sent the package back and forgot to send the packaging label sent to me for the return of second order totaling $46.38.But the original packing slip sent with the original order was never removed from the box which included my name and address on label I called Avon on Oct 18, 2023 when I realize I forgot to include the label they sent by email but I informed the representative that the original packaging label was still in the box. I was told that the package should have included the packing label. Moreover, I asked to speak to a supervisor and **** was the supervisor i spoke with I explained the mistake of not including the return label and asked if he would like for me to send the label separately via **** and he replied "No that it would not be a problem he would take care of it give it a couple of days and call again to see if the package had arrived in the warehouse." On Oct. 23 I explained the situation to representative ******** and she informed me that I had been refunded $2.96 on Oct.18,2023 for the lotion that I was told not to return because of the cost of the item. ******** informed me that the refund $37.00 had been refunded to the original card used for purchase but it was not in my account. I called back the next day spoke to another representative who told me that he spoke with supervisor **** who said it will take 8 weeks to be refunded because the return label was not included in the return package. Finally, I have not received refund $37.00