BBB Business Review

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BBB Accredited Business since

Americord Registry LLC

Additional Locations

40 Wall St Fl 28, New York, NY 10005 http://americordblood.com/product-comparison View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Americord is a leader in umbilical cord blood, cord tissue, and placenta tissue banking. As a private bank, Americord collects, processes, and stores newborn stem cells for future medical or therapeutic use. Americord may be reached at 866-503-6005 or at americordblood.com.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Americord Registry LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Americord Registry LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Americord Registry LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 01, 2011 Business started: 08/13/2008 in DE Business incorporated 08/13/2008 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYC Department of Health and Mental Hygiene
125 Worth Street, , New York NY 10013
http://www.nyc.gov/health

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Martin Smithmyer, President & CEO
Contact Information
Principal: Mr. Martin Smithmyer, President & CEO
Business Category

CORD BLOOD STORAGE

Products & Services

Americord Registry LLC sells the following brand(s): Americord, Cord Blood 2.0, CordAdvantage, GravityStand

Americord Registry LLC offers the following product(s): Cord Blood 2.0, Cord Tissue Banking, Placenta Tissue Banking

Method(s) of Payment
All major credit cards and bank cards.
Refund and Exchange Policy
No-Risk Enrollment & No Fee Cancellation Policy: Americord doesn’t charge you when you enroll. We charge your credit card after the cord blood collection has been made. If, at any time after you enroll, you decide not to bank your baby’s cord blood, you can cancel your enrollment with Americord without incurring any fee. Our only requirement is that you return the unopened Americord Collection Kit to us.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.