BBB Business Review

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This business is not BBB accredited.

Tech Matrix Infosolutions Inc

Phone: (631) 757-7800 535 Broadhollow Road, Suite B7, Melville, NY 11747 http://www.yodacare.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

This firm has misrepresented itself as a BBB Accredited Business on its Web site at http://www.yodashieldprotection.com/.  On July 16, 2015, the BBB requested that this firm cease and desist all unauthorized use of the BBB name and logo on its website. THIS FIRM IS NOT CURRENTLY A BBB ACCREDITED BUSINESS with the Better Business Bureau Serving Metropolitan New York, the service area in which it is headquartered. As of August 04, 2015, the business has responded and the case has been closed as modified. 


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Tech Matrix Infosolutions Inc include:

  • 159 complaint(s) filed against business
  • Failure to respond to 32 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved
  • Length of time business has been operating


Customer Complaints Summary Read complaint details

159 complaints closed with BBB in last 3 years | 77 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 42
Billing/Collection Issues 44
Delivery Issues 1
Guarantee/Warranty Issues 3
Problems with Product/Service 69
Total Closed Complaints 159

Customer Reviews Summary Read customer reviews

22 Customer Reviews on Tech Matrix Infosolutions Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 22
Total Customer Reviews 22

Additional Information

BBB file opened: January 19, 2014 Business started: 02/27/2012 in NY Business incorporated 02/27/2012 in NY
Type of Entity

Corporation

Contact Information
Principal: Mr. Sanjay Chadha, President
Business Category

COMPUTERS SOFTWARE & SERVICES COMPUTERS-DISASTER RECOVERY COMPUTERS-SERVICE & REPAIR COMPUTERS-NETWORK SECURITY COMPUTERS-SECURITY EQUIP & SYSTEMS INFORMATION TECHNOLOGY SERVICES

Alternate Business Names
DigiSupportPros Tech Matrix Yoda Care

Customer Review Rating plus BBB Rating Summary

Tech Matrix Infosolutions Inc has received 1 out of 5 stars based on 22 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.