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            • Dashlane

              44 W 18th St 4th Floor New York, NY 10011

            Business ProfileDashlane

            Computer Software Developers

            Contact Information

            44 W 18th St

            4th Floor

            New York, NY 10011

            Visit Website
            (212) 634-0864

            Customer Reviews

            1.17/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Dashlane works on smartphones, tablets, and computers to store, manage, and change passwords and automatically fill out forms and payment information.

            Business Details

            Location of This Business
            44 W 18th St 4th Floor, New York, NY 10011
            BBB File Opened:
            3/27/2013
            Years in Business:
            12
            Business Started:
            8/18/2011
            Business Incorporated:
            2/15/2013
            Type of Entity:
            Corporation
            Business Management
            • Mrs. Anne-Sophie Lebreton, Director of User Support
            Read More Business Details and See Alerts

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/13/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I have not changed my master password but suddenly I cannot log in. I had biometrics enabled on my iOS app, but one day I opened the app the find that it had logged me out. Logging in with my master password ********** me to the login page. I know its not wrong because if I use a wrong password, the text field shakes and tells me its wrong. The website says its wrong no matter what. I was locked out of my account for YOUR bug and then Im told that I have to pay if I want anyone to fix it. That basically means youre holding my account info and banking passwords for ******.
            Read 16 More Complaints

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            David L

            04/15/2024

            I have been a long term customer using ******************** - one of the password managers available on the market. The system is reasonable regarding functionality but when a situation arises that requires technical support (often) there is only one way to contact someone from either customer service or technical support. Recently (over the past two weeks ) the system crashes very frequently and consistently. In these instances there is nothing that a user can do that requires ********************. This difficult situation is made worse by the fact that there is no support for this product. I encourage anyone that is considering the use of a password manager to highly consider the alternative. systems that are available and ensure that they have a human to contact for customer support. I am thinking seriously about discontinuing my use of Dashlane even though that will require a lot of work.
            Read 5 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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