BBB Business Review

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This business is not BBB accredited.

North Shore Agency

270 Spagnoli Road, Ste 110, Melville, NY 11747

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for North Shore Agency include:

  • 198 complaint(s) filed against business

Factors that raised the rating for North Shore Agency include:

  • Length of time business has been operating
  • Response to 198 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

198 complaints closed with BBB in last 3 years | 86 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 173
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 21
Total Closed Complaints 198

Additional Complaint Information

Complaints sent to the Better Business Bureau of New York state that a collection agency called North Shore sends consumers collection bill statements regarding money owed to companies that consumers allege they are unaware of. Some consumers’ stated that they received bills regarding subscription Magazines and books from the collection agency and were told to pay the full amount owed, however, according to consumers they never subscribed to such companies. Consumers allege that when trying to contact North Shore to resolve the issue, the company states that they owe the money and must pay what’s due on the account. According to complaints, this company is falsely accusing consumers of owing money to various companies when in fact, the information in their system is incorrect, from name typos to accounts being wrong. Some consumer’s allege that the company contacts them by phone in an improper manner to explain the balance on their accounts. After consumers get no where with the company, they then contact the BBB to rectify the situation in which the company then corrects the error and cancels consumers’ subscriptions.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on North Shore Agency
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: September 01, 1972 Business started: 08/23/1971 in NY Business incorporated 08/23/1971 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Affairs - NYC
42 Broadway, New York NY 10004
Phone Number: 311

Type of Entity

Limited Liability Company (LLC)

Contact Information
Principal: Mr. Kevin Goodman, Executive Vice President & General Counsel
Business Category


Government Action

Although this business has reorganized in the last few years, significant elements of senior management and the name, as well as the address and website remain the same as the entity that settled with the FTC in July 2013.

Customer Review Rating plus BBB Rating Summary

North Shore Agency has received 2.78 out of 5 stars based on 2 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.