This business is not BBB accredited.Additional Locations
View Additional Phone Numbers 30 Broad Street, Suite 2202, New York, NY 10004
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- BBB does not have sufficient information to issue a rating on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Additional Complaint Information
According to complaints received by the BBB, this company advertises a 'free' coffee maker for which the consumer must pay $30 in shipping fees. However, consumers report that when they place an order, their credit cards are charged more than $200 for shipments of coffee. Complaints indicate that customers are not informed that the 'free' offer is contingent on purchasing coffee from the company until after their credit card information has been taken. Most consumers indicate that they have been unable to get through to customer service, or are told they will receive a return call which does not come. Those who were able to speak to a representative were either told that they would be refunded but never received reimbursement, or that refunds were unavailable. As of March 23, 2007, the Bureau has processed 10 complaints against this company, while 23 additional complaints remain pending the firm's response. The Bureau has also contacted this company regarding possible affiliation with Igia, Inc. The Bureau has found numerous instances of a possible relationship between the firms, but company representatives have denied any affiliation. A separate report is available for Igia, Inc. Consumers are warned to be wary of offers for 'free' or 'complimentary' products or services. According to the BBB Code of Advertising: "The word 'free' may be used in advertising whenever the advertiser is offering an unconditional gift. If receipt of the 'free' merchandise or service is conditional on a purchase:… the advertiser must disclose this condition clearly and conspicuously together with the 'free' offer (not by placing an asterisk or symbol next to 'free' and referring to the condition(s) in a footnote)…."
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|