BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Bennoti include:
- BBB does not have sufficient background information on this business
Factors that raised the rating for Bennoti include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Additional Complaint Information
According to complaints received by the BBB, this company advertises a 'free' coffee maker for which the consumer must pay $30 in shipping fees. However, consumers report that when they place an order, their credit cards are charged more than $200 for shipments of coffee. Complaints indicate that customers are not informed that the 'free' offer is contingent on purchasing coffee from the company until after their credit card information has been taken. Most consumers indicate that they have been unable to get through to customer service, or are told they will receive a return call which does not come. Those who were able to speak to a representative were either told that they would be refunded but never received reimbursement, or that refunds were unavailable. As of March 23, 2007, the Bureau has processed 10 complaints against this company, while 23 additional complaints remain pending the firm's response. The Bureau has also contacted this company regarding possible affiliation with Igia, Inc. The Bureau has found numerous instances of a possible relationship between the firms, but company representatives have denied any affiliation. A separate report is available for Igia, Inc. Consumers are warned to be wary of offers for 'free' or 'complimentary' products or services. According to the BBB Code of Advertising: "The word 'free' may be used in advertising whenever the advertiser is offering an unconditional gift. If receipt of the 'free' merchandise or service is conditional on a purchase:… the advertiser must disclose this condition clearly and conspicuously together with the 'free' offer (not by placing an asterisk or symbol next to 'free' and referring to the condition(s) in a footnote)…."
COFFEE BREWING DEVICES HEALTH & DIET PRODUCTS-RETAIL