BBB Business Review

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This Business is not BBB accredited

Zara USA

Find a Location

Fax: (212) 754-1128 View Additional Phone Numbers 500 5th Ave Ste 400, New York, NY 10110 http://www.zara.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Zara USA include:

  • 116 complaint(s) filed against business
  • Failure to respond to 45 complaint(s) filed against business

Factors that raised the rating for Zara USA include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

116 complaints closed with BBB in last 3 years | 50 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 7
Delivery Issues 31
Guarantee/Warranty Issues 5
Problems with Product/Service 63
Total Closed Complaints 116

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Zara USA
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 01, 1991 Business started: 01/01/1988 in NY Business incorporated: 01/01/1988 in NY
Type of Entity

Corporation

Business Management
Mr. Moises Costa, Secretary Ms. Mariela Guzman, Customer Service Representative Ms. Jackie Lee, Director of Stores Ms. Iliana Marinos, Controller
Contact Information
Principal: Mr. Moises Costa, Secretary
Customer Contact: Ms. Mariela Guzman, Customer Service Representative
Business Category

CLOTHING-RETAIL FASHION ACCESSORIES WOMEN'S APPAREL-RETAIL

Out of Business

In 2000, the Bureau attempted to contact this company by mail and telephone. However, the mail has been returned by the Postal Service and directory assistance has informed us that the telephone number has been disconnected. It appears that this firm has ceased operations at this location. If you have additional information regarding this firm, please notify the Bureau.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.