BBB Business Review
BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Freshpair Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Freshpair Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 8 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||8|
Type of Entity
Business ManagementMr. Seth Entis, Finance Manager Mr. Matthew Butlein, President
CLOTHING-RETAIL MEN'S CLOTHING & FURNISHINGS-RETAIL WOMEN'S APPAREL-RETAIL
Method(s) of PaymentAll major credit cards , and PayPal
Refund and Exchange PolicyNo Hassle Return Policy
Items must be unwashed and unworn.
In the original brand packaging.
Returned within 60 days of delivery. Returns received after 60 days will be refunded with store credit.
Hosiery and shapewear with hosiery attached cannot be returned once they have been opened.
Heat sealed plastic packages of underwear and socks cannot be returned once package has been opened.
Bras may be returned as long as all tags are kept intact and they are free of any signs of wear and tear. Try on only as you would in a fitting room.
Clearance and discontinued items cannot be returned.
Gifts with purchase are yours to keep and cannot be returned.
Note that every return is subject to thorough inspection, as product quality is super important to us.
Freshpair really cares about your safety, so we abide by all Health Code regulations that pertain to the underwear industry and even some of our own. This means returns that don't pass our quality control inspection will incur a 25% processing fee and be refunded with store credit.How long does it take?
We don't like to keep you waiting, so we process your return as fast as we can and follow up with a friendly confirmation email. The whole process takes approximately 7-10 business days. If you opted for a refund over an exchange, we will credit the original payment method.
In order to provide the free shipping you know and love, we leave return shipping costs up to you, but nowadays it's cheap and easy. Additional customs fees may apply for international exchange orders.