BBB Business Review

BBB Accredited Business since

Freshpair Inc.

Additional Locations

Phone: (212) 505-6900 Fax: (212) 202-5420 68 Jay Street  Suite 502, Brooklyn, NY 11201 View Additional Email Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Freshpair Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Freshpair Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 9 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Freshpair Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 01, 2001 Business started: 04/01/2000 in DE Business incorporated: 10/02/2007 in DE
Type of Entity


Business Management
Mr. Seth Entis, Finance Manager Mr. Matthew Butlein, President
Contact Information
Principal: Mr. Seth Entis, Finance Manager
Business Category


Method(s) of Payment
All major credit cards , and PayPal
Refund and Exchange Policy
No Hassle Return Policy

Items must be unwashed and unworn.
In the original brand packaging.
Returned within 60 days of delivery. Returns received after 60 days will be refunded with store credit.
Hosiery and shapewear with hosiery attached cannot be returned once they have been opened.
Heat sealed plastic packages of underwear and socks cannot be returned once package has been opened.
Bras may be returned as long as all tags are kept intact and they are free of any signs of wear and tear. Try on only as you would in a fitting room.
Clearance and discontinued items cannot be returned.
Gifts with purchase are yours to keep and cannot be returned.
Note that every return is subject to thorough inspection, as product quality is super important to us.
Freshpair really cares about your safety, so we abide by all Health Code regulations that pertain to the underwear industry and even some of our own. This means returns that don't pass our quality control inspection will incur a 25% processing fee and be refunded with store credit.How long does it take?
We don't like to keep you waiting, so we process your return as fast as we can and follow up with a friendly confirmation email. The whole process takes approximately 7-10 business days. If you opted for a refund over an exchange, we will credit the original payment method.

Shipping Fees

In order to provide the free shipping you know and love, we leave return shipping costs up to you, but nowadays it's cheap and easy. Additional customs fees may apply for international exchange orders.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


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