This business is not BBB accredited.Additional Locations
Phone: (212) 505-6900 Fax: (212) 202-5420 68 Jay Street Suite 502, Brooklyn, NY 11201 View Additional Email Addresses
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Seth Entis, Finance Manager Mr. Matthew Butlein, President
CLOTHING-RETAIL MEN'S CLOTHING & FURNISHINGS-RETAIL WOMEN'S APPAREL-RETAIL
Method(s) of PaymentAll major credit cards , and PayPal
Refund and Exchange PolicyNo Hassle Return Policy
Items must be unwashed and unworn.
In the original brand packaging.
Returned within 60 days of delivery. Returns received after 60 days will be refunded with store credit.
Hosiery and shapewear with hosiery attached cannot be returned once they have been opened.
Heat sealed plastic packages of underwear and socks cannot be returned once package has been opened.
Bras may be returned as long as all tags are kept intact and they are free of any signs of wear and tear. Try on only as you would in a fitting room.
Clearance and discontinued items cannot be returned.
Gifts with purchase are yours to keep and cannot be returned.
Note that every return is subject to thorough inspection, as product quality is super important to us.
Freshpair really cares about your safety, so we abide by all Health Code regulations that pertain to the underwear industry and even some of our own. This means returns that don't pass our quality control inspection will incur a 25% processing fee and be refunded with store credit.How long does it take?
We don't like to keep you waiting, so we process your return as fast as we can and follow up with a friendly confirmation email. The whole process takes approximately 7-10 business days. If you opted for a refund over an exchange, we will credit the original payment method.
In order to provide the free shipping you know and love, we leave return shipping costs up to you, but nowadays it's cheap and easy. Additional customs fees may apply for international exchange orders.