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          Find a Location

          Brooks Brothers has 92 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Brooks Brothers

              346 Madison Ave New York, NY 10017-3703

            • Brooks Brothers Group, Inc.

              100 Phoenix Ave Enfield, CT 06082-4441

            • Brooks Brothers

              1270 Avenue Of The Americas New York, NY 10020-1700

            • Brooks Brothers

              1934 Broadway New York, NY 10023-6937

            • Brooks Brothers

              901 Broadway New York, NY 10003-1205

            Business ProfileBrooks Brothers

            Clothing
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Bankruptcy:
            On 07/08/2020, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 20-11786-CSS. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to U.S. Bankruptcy Court District of Delaware 824 North Market Street 3rd Floor Wilmington DE 19801 for resubmission to that court. The case number should be entered on the form.

            Contact Information

            346 Madison Ave

            New York, NY 10017-3703

            Visit Website
            (800) 274-1815

            Customer Reviews

            1/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            46 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 206

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Brooks Brothers has 92 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Brooks Brothers

                346 Madison Ave New York, NY 10017-3703

              • Brooks Brothers Group, Inc.

                100 Phoenix Ave Enfield, CT 06082-4441

              • Brooks Brothers

                1270 Avenue Of The Americas New York, NY 10020-1700

              • Brooks Brothers

                1934 Broadway New York, NY 10023-6937

              • Brooks Brothers

                901 Broadway New York, NY 10003-1205

              Headquarters
              346 Madison Ave, New York, NY 10017-3703
              BBB File Opened:
              4/2/2001
              Years in Business:
              206
              Business Started:
              1/1/1818
              Business Incorporated:
              1/1/1924
              Type of Entity:
              Corporation
              Alternate Business Name
              • Black Fleece
              Business Management
              • Mr. Mauro Calderon, COO
              • Mr. Claudio Del Vecchio, CEO
              • Mr. Brian K. Baumann, CFO
              • Ms. Vivien Kronengold, EVP and Chief Marketing Officer
              Contact Information

              Principal

              • Mr. Claudio Del Vecchio, CEO
              Additional Contact Information

              Fax Numbers

              • (212) 309-7368
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              46 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/08/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I filled the shipping address to an apartment in *******, while my billing address to where I got the card issued, ************. Upon selecting payment by Apple Pay the website switched the shipping address to be the same as the billing address, ************. I filled a support request form minutes after placing the order pointing out the error and requesting remediation. The business gladly charged me international shipping charges and put me at an inconvenience as I need the shirts here in *******
              Read More
              Read 45 More Complaints

              Customer Reviews

              12 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Liam T

              02/18/2024

              Unreasonable and borderline predatory online return/exchange policy. I now have $1600 in unworn brand new condition suits that dont fit me, and they refuse to offer any accommodation. After 60 days they claim there is nothing they can do. All I ask is for store credit exchange, but they refused. Again, items are unworn and brand new, not seasonal ***********. They also place limitations on reselling their clothing, so you are made to worry that you will be targeted further by the company if you attempt to recoup your losses through resale. Zero customer service, zero stars, zero chance I ever step foot or spend another ***** with the brand again.
              Read 11 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

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