BBB Business Review
This Business is not BBB accredited
Phone: (800) 814-3312 3515 84th St, Flushing, NY 11372
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Miss Clean Scene Inc. include:
- Length of time business has been operating
- 17 complaints filed against business
- Failure to respond to 15 complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||17|
Additional Complaint Information
BBB files indicate a pattern of complaint concerning the redemption of a Groupon purchase from this company. Consumers are telling BBB that they purchased a Groupon for home cleaning services by Miss Clean Scene. Many consumers reported making appointments to redeem the Groupon, but then claimed that the appointment is not kept by Miss Clean Scene. They also say that they received no notification from the company about a cancellation or re-scheduling. Several consumers that reported trouble redeeming the Groupon also said they were unable to contact the company, despite numerous phone calls and emails. A few consumers also alleged that the Groupon they purchased was marked as redeemed - even though they didn’t receive any services from the company. BBB has not received a response from this company to their inquiries concerning the aforementioned issues.
Type of Entity