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          Find a Location

          Handy has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Handy

              555 W 18th St Fl 4 New York, NY 10011-2822

            • Handy

              500 Yale Ave N, Suite 100 - WeWork building Seattle, WA 98109

            • Handy

              53 West 23rd St New York, NY 10010

            • Handy

              1 Broadway Ste 16 Cambridge, MA 02142-1187

            • Handy.com

              Vancouver, BC V6E 3W1

            Business ProfileHandy

            Internet Service
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Pending Government Action:
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            San Francisco and Los Angeles District Attorneys Announce Action Against Handy for Misclassifying Its Workers

            The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.

            On 3/17/2021, San Francisco District Attorney Chesa Boudin and Los Angeles County District Attorney George Gascón announced a jointly filed a worker protection action against Handy, suing the company for unlawfully misclassifying its workers as independent contractors when, in fact, these workers are employees performing the very cleaning and handyman services that Handy sells its customers. Misclassifying workers as independent contractors instead of employees leaves them without crucial workplace protections such as the right to minimum wage; access to paid sick leave; disability insurance; and unemployment insurance. The lawsuit was filed in San Francisco Superior Court and seeks restitution for Handy workers throughout California; a permanent halt to the ongoing illegal misclassification; and civil penalties.

            https://da.lacounty.gov/media/news/district-attorney-gasc-n-seeks-immediately-stop-handy-misclassifying-its-workers

            See all additional business information

            Contact Information

            555 W 18th St Fl 4

            New York, NY 10011-2822

            Visit Website

            Customer Reviews

            1.04/5

            Average of 181 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            428 complaints closed in last 3 years

            49 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Handy has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Handy

                555 W 18th St Fl 4 New York, NY 10011-2822

              • Handy

                500 Yale Ave N, Suite 100 - WeWork building Seattle, WA 98109

              • Handy

                53 West 23rd St New York, NY 10010

              • Handy

                1 Broadway Ste 16 Cambridge, MA 02142-1187

              • Handy.com

                Vancouver, BC V6E 3W1

              Headquarters
              555 W 18th St Fl 4, New York, NY 10011-2822
              BBB File Opened:
              8/27/2013
              Years in Business:
              11
              Business Started:
              5/4/2012
              Business Incorporated:
              5/4/2012
              Type of Entity:
              Corporation
              Alternate Business Name
              • Handy Technologies, Inc.
              Business Management
              • Mr. Umang Dua, Co-Founder/COO
              Contact Information

              Principal

              • Mr. Umang Dua, Co-Founder/COO
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              428 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/02/2023

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              I used the Handy app to book a cleaner for my apartment today. I had $30 in credits from the service to be applied to my booking, built up over time for no-shows and other sub-par service they had provided me in the past. They did not apply my $30 in credit to my booking today, and claimed after I reached out to their customer service that it was applied numerous times. Only when I sent them my receipt did they admit they had made a mistake, but they could only apply the $30 to a future booking. Given my bad experience I am going to cancel my ongoing relationship with the company and I am seeking to be reimbursed for my $30 in credit that they did not provide me.
              Read More
              Read 427 More Complaints

              Customer Reviews

              181 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Pamela M

              02/07/2024

              A complete waste of money. The company and the app. I chose the biweekly service and was able to vet the person I wanted to clean my apartment. I paid extra to clean inside the fridge, which is weird, but ok. The outside and the inside of the fridge were still filthy. The second time this person was supposed to come to my house she got sick. Understandably, she cancelled. The app then did not give me the choice to reschedule, just automatically sent a man to my apartment, even though in my preferences I selected women. This man was new to the app, no photo, no reviews. Handy.com has to do better in terms of their service, absolutely unacceptable. All around trash experience and preferred to eat the $99 cancelation fee instead of deal with this again. I will be going by word of mouth and ******** groups instead of this scam.
              Read 180 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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