BBB Business Review

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This business is not BBB accredited.

Handy Technologies, Inc.

Find a Location

Phone: (888) 847-6036 PO Box 1122, New York, NY 10159 https://www.handy.com/


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Handy Technologies, Inc. include:

  • 404 complaint(s) filed against business
  • Length of time business has taken to respond to complaint(s)


Customer Complaints Summary Read complaint details

404 complaints closed with BBB in last 3 years | 84 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 156
Delivery Issues 14
Guarantee/Warranty Issues 10
Problems with Product/Service 211
Total Closed Complaints 404

Additional Complaint Information

BBB files indicate a pattern of complaints concerning home cleaning services booked online from Handy. Many consumers are telling BBB that after using Handy's cleaning services they are enrolled in an automatic subscription that books and charges for recurring cleaning appointments. Consumers reportedly have difficulty in trying to cancel the recurrent services and charges. Some consumers allege that after they believe they have cancelled the service, they continue to get charged for it. Many consumers that contacted BBB claim that attempts to reach a customer service representative at Handy are very difficult and frustrating, citing problems such as trouble finding the company's contact information, being placed on hold for 30 minutes or more or disconnected, and the company is no longer responding to emails sent to the address of team@handy.com. The company also has numerous complaints filed with BBB which have not been answered.

On September 30, 2015, BBB contacted this company and requested its voluntary cooperation in resolving the identified pattern of complaints. As of November 20, 2015, Handy provided a response to BBB which indicates the company is seeking to use customer feedback to improve the disclosure and facility of cancellation options. The company says the best way to reach them to resolve any customer service issues is via their online Help Center. Handy has resolved the outstanding complaints filed with BBB.

Customer Reviews Summary Read customer reviews

36 Customer Reviews on Handy Technologies, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 35
Total Customer Reviews 36

Additional Information

BBB file opened: August 27, 2013 Business started: 05/04/2012 in DE Business incorporated 05/04/2012 in DE
Type of Entity

Corporation

Business Management
Mr. Umang Dua, Co-Founder/COO Mr. Oisin Hanrahan, Co-Founder/CEO
Contact Information
Principal: Mr. Umang Dua, Co-Founder/COO
Principal: Mr. Oisin Hanrahan, Co-Founder/CEO
Business Category

CLEANING SERVICES APP-BASED SERVICES HANDYMAN SERVICES

Alternate Business Names
Handy
Industry Tips
App-Based Businesses

Customer Review Rating plus BBB Rating Summary

Handy Technologies, Inc. has received 2.58 out of 5 stars based on 36 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.