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Phone: (888) 847-6036 PO Box 1122, New York, NY 10159
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Handy Technologies, Inc. include:
- 404 complaint(s) filed against business
- Length of time business has taken to respond to complaint(s)
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||211|
|Total Closed Complaints||404|
Additional Complaint Information
BBB files indicate a pattern of complaints concerning home cleaning services booked online from Handy. Many consumers are telling BBB that after using Handy's cleaning services they are enrolled in an automatic subscription that books and charges for recurring cleaning appointments. Consumers reportedly have difficulty in trying to cancel the recurrent services and charges. Some consumers allege that after they believe they have cancelled the service, they continue to get charged for it. Many consumers that contacted BBB claim that attempts to reach a customer service representative at Handy are very difficult and frustrating, citing problems such as trouble finding the company's contact information, being placed on hold for 30 minutes or more or disconnected, and the company is no longer responding to emails sent to the address of email@example.com. The company also has numerous complaints filed with BBB which have not been answered.
On September 30, 2015, BBB contacted this company and requested its voluntary cooperation in resolving the identified pattern of complaints. As of November 20, 2015, Handy provided a response to BBB which indicates the company is seeking to use customer feedback to improve the disclosure and facility of cancellation options. The company says the best way to reach them to resolve any customer service issues is via their online Help Center. Handy has resolved the outstanding complaints filed with BBB.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||36|
Type of Entity
Business ManagementMr. Umang Dua, Co-Founder/COO Mr. Oisin Hanrahan, Co-Founder/CEO
CLEANING SERVICES APP-BASED SERVICES HANDYMAN SERVICES
Alternate Business NamesHandy
Industry TipsApp-Based Businesses
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview