BBB Accredited Business since
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This firm is a full service chimney company, they also specialize in masonary repairs.
A BBB Accredited Business since
BBB has determined that Doctor Soot Chimney and Masonry Restoration Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Doctor Soot Chimney and Masonry Restoration Co. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
These agencies may include:
Putnam County Department of Consumer Affairs
Donald. B. Smith County Government Campus, 110 Old Route 6, Bldg. 3, Carmel NY 10512
Phone Number: (845) 808-1617
Westchester County Department of Consumer Protection
148 Martine Avenue, Room 407, White Plains NY 10601
Phone Number: (914) 995-2155
Fax Number: (914) 995-3115
Connecticut Department of Consumer Protections
165 Capitol Avenue, Hartford CT 06106
Type of Entity
Business ManagementMr. Matthew K. Doran, Owner
Related BusinessesThe Fireplace Shop
Alternate Business NamesDoctor Soot Chimney Service Matthew K. Doran Inc.
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
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|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Purchased a Vista Classic Pacific Engery wood stove from Dr. **** three years ago. Noticed cracks in firebox and baffle. He came out to inspect for a fee and told us it was scrap and could not be used. We then contacted Pacific ENgery directly because the stove has lifetime warranty and is only three years old. Pacific Engery directed us to BAS(wholesaler who sold the stove to Dr. ****) we have spoken to three different employees there. One was suppose to start the warranty process once i submitted the photos which was on August **. I never heard back from him and was redirected to the second person who told us it could be fixed for a price but when we stated it was under warranty he stopped speaking to us. The owner ****, told me to deal with Dr. ****, that he sold us the stove and he needs to honor the warranty of the product. Now, after months of trying to get this issue resolved, no one will return our phone calls, Dr. **** wont help us, Pacific Energy & BAC sales will not call us back. We are entering the heating season and need to have this stove repair
Desired Settlement: We would like a replacement stove or our money back. We do not want this stove repaired since Dr. **** told us it was scrap and can not be fixed. I do not want to take the chance of trying to repair something that will burn my house down or hurt my family.
TO WHOM IT MAY CONCERN,
Better Business Bureau:
I began this complaint with the idea that BBB would take action against this business instead it is a word war with the business. I have no further need to deal with these people. I have resolved my own problem with Pacific Energy and YES I REPEATEDLY called them and BAC to get that resolution. It is not any of Dr. ****s concern who i call, unless he was worried about something. ***** at BAC told me that he was going to see to it that he was no longer a dealer of Pacific Energy stoves when i told him the story.
Dr. **** was not a good business, that is my opinion. I know he lied to my face and in his letters here and if he was at all a desent person when he sold us the stove the 4 inch plugout would have been mentioned, if it were so important and he was so concerned about our families safety. LOL!!!!! Just another unhappy consumer like all of his reviews read.
No need to respond, i am done with you. I resolved my own issue and will make sure that all my friends, family and co workers know not to do business with you.
In order for the BBB to appropriately process your response, you MUST answer the question above.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved