BBB Accredited Business since
All American Chimney and Duct Cleaning, Inc.
Phone: (866) 499-2785 Fax: (631) 393-0902 168 Central Ave, S Farmingdale, NY 11735
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A BBB Accredited Business since
BBB has determined that All American Chimney and Duct Cleaning, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for All American Chimney and Duct Cleaning, Inc. include:
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Suffolk County Consumer Affairs
725 Veterans Memorial Highway, Building #340, Hauppauge NY 11788
Phone Number: (631) 853-4600
Type of Entity
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
|10/8/2013||Advertising/Sales Issues | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: We received a call for a routine chimney cleaning from All American Chimney on Monday June **** in the early evening hours. On Wednesday June **** the company came in the morning to perform this service. During the cleaning, my husband was told that the chimney collapsed and that its repair was urgent. My husband is not a strong English speaker and in a panic agreed to the repairs after fearing they were extremely necessary but trusting that the estimate was accurate and also fearing that the repairs could not wait. Later on my son was able to call the house and speak to the owner of the company, who was doing the work along with other workers. The owner promised that he gave us the best possible price and that no other company would work with us the way he would. He was assured that the repairs were necessary as well. During the weekend after having more time to truly research and ask about the company, the damages and the repair costs we found that the repairs were were overpriced and that this company has had issues like this in the past. I even found a report done by abc about this company taking advantage of costumers by convincing them to get urgent repairs on the spot that were much more expensive than they should have been. ************************************************************************ We are still waiting for them to come and finish the work they started which we were told would be completed within a day. Today is Monday June ****, 2013
Desired Settlement: We are not trying to scheme money out of anyone. All we want is to pay a fair and compatible price (based on other company estimates), receive an equitable refund, and to receive a guarantee that the work will be completed and done the right way. We do not want to be dealing with similar repairs for quite some time. This is the same chimney that worked perfectly well after super storm Sandy and winter storm Nemo and yet could not survive a simple cleaning.
Dear *** ******:
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: Chimney service scheduled work at my home, did not complete work specified in the contract, promised to return at specified date and time, but did not show up.
Desired Settlement: Finish all the work specified in the contract or refund amount I paid by credit card.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.