Business ProfileforCookie's Kids

Horrible customer service - received defective merchandise and they would not pay for the return. Plus they have not signed me up for magazines as a "thank you." I did not want these publications and it took me over two hours to research and get them cancelled. Thankfully the media company was EXTREMELY helpful. They obviously gave away my home address and email. Serious invasion of my privacy.

We are so sorry that you received a defective product. Please call us at ************ or email us at ****************************************** with your order information and a member of our team will be more than happy to assist you. We are happy to provide our customers with a bonus gift of a free one-year subscription to a particular magazine with any purchase. The magazine itself changes every few months. If you do not want this gift, you have the option of removing it from your cart prior to checkout.Please rest assured that we did not send any of your payment information to the magazine company, as we would never jeopardize any of your payment information. The only information that we provided the magazine company was the shipping name and address. You will not be liable for another year's subscription and if you do not wish to keep the current subscription, you may cancel it at any time. If you would prefer, we would be happy to cancel the subscription on your behalf.We apologize for any and all confusion or concern that we may have caused.