BBB Business Review

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This business is not BBB accredited.

Industrial Chem Labs & Services, Inc.

Phone: (800) 827-0869 Fax: (631) 254-1597 View Additional Phone Numbers 55 Brook Avenue, Suite G, Deer Park, NY 11729 http://www.industrialchemlabs.com/


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Industrial Chem Labs & Services, Inc. include:

  • 306 complaint(s) filed against business
  • Failure to respond to 27 complaint(s) filed against business
  • Length of time business has taken to respond to complaint(s)

Factors that raised the rating for Industrial Chem Labs & Services, Inc. include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

306 complaints closed with BBB in last 3 years | 120 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 98
Billing/Collection Issues 78
Delivery Issues 65
Guarantee/Warranty Issues 1
Problems with Product/Service 64
Total Closed Complaints 306

Additional Complaint Information

Consumer complaints to the Bureau allege that Industrial Chem Labs & Services, Inc., bills and sends customers products that they did not order. This occurs when the company sends the consumer more product than ordered, “replacement” product in excess of what they had ordered, or product that they had simply never ordered. Consumers who have received free trial versions of the company’s products also complain that they continue to receive calls from the company after requesting to be removed from their call list.

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Industrial Chem Labs & Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 12

Additional Information

BBB file opened: December 01, 1995
Business Category

CHEMISTS-MANUFACTURERS


Customer Review Rating plus BBB Rating Summary

Industrial Chem Labs & Services, Inc. has received 1 out of 5 stars based on 12 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.