BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for CellXpo.com include:
- 33 complaints filed against business
- Failure to respond to 7 complaints filed against business
- Advertising issue(s) found by BBB
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||9|
|Total Closed Complaints||33|
Additional Complaint Information
Consumers report to the BBB that they order “100% new” products from CellXpo.com but when the products arrive they are used and in poor condition. The company maintains that the products are “new and 100% original” and under a 1 year warranty with the manufacturer. However, complaint details regarding orders include: poor packing of products, missing instruction manuals, unsealed boxes, products that have been broken and repaired, dirty products, and imitation products. Consumers are unable to effectively contact the company for refund or exchange of their products.
Type of Entity
CELLULAR TELEPHONE EQUIPMENT & SUPPLIES