This business is not BBB accredited.Additional Locations
Phone: (718) 435-3938 1261 57th St., Brooklyn , NY 11219
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for CellXpo.com include:
- 30 complaint(s) filed against business
- Failure to respond to 11 complaint(s) filed against business
Factors that raised the rating for CellXpo.com include:
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||13|
|Total Closed Complaints||30|
Additional Complaint Information
Consumers report to the BBB that they order “100% new” products from CellXpo.com but when the products arrive they are used and in poor condition. The company maintains that the products are “new and 100% original” and under a 1 year warranty with the manufacturer. However, complaint details regarding orders include: poor packing of products, missing instruction manuals, unsealed boxes, products that have been broken and repaired, dirty products, and imitation products. Consumers are unable to effectively contact the company for refund or exchange of their products.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
CELLULAR TELEPHONE EQUIPMENT & SUPPLIES
Alternate Business NamesCellxpo USA Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview