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This business is not BBB accredited.

CellXpo.com

Additional Locations

Phone: (718) 435-3938 1261 57th St., Brooklyn , NY 11219 http://www.cellxpo.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for CellXpo.com include:

  • 30 complaint(s) filed against business
  • Failure to respond to 11 complaint(s) filed against business

Factors that raised the rating for CellXpo.com include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

30 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 2
Delivery Issues 9
Guarantee/Warranty Issues 0
Problems with Product/Service 13
Total Closed Complaints 30

Additional Complaint Information

Consumers report to the BBB that they order “100% new” products from CellXpo.com but when the products arrive they are used and in poor condition. The company maintains that the products are “new and 100% original” and under a 1 year warranty with the manufacturer. However, complaint details regarding orders include: poor packing of products, missing instruction manuals, unsealed boxes, products that have been broken and repaired, dirty products, and imitation products. Consumers are unable to effectively contact the company for refund or exchange of their products.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on CellXpo.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: May 21, 2007 Business started: 01/01/2007 in NY Business incorporated 01/01/2007 in NY
Type of Entity

Corporation

Business Category

CELLULAR TELEPHONE EQUIPMENT & SUPPLIES

Alternate Business Names
Cellxpo USA Inc.

Customer Review Rating plus BBB Rating Summary

CellXpo.com has received 1 out of 5 stars based on 3 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.