BBB Business Review

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This business is not BBB accredited.

JPMorgan Chase & Co.

Find a Location

View Additional Phone Numbers 270 Park Ave, New York, NY 10017

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JPMorgan Chase & Co. provides a range of financial services including investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity and operations in more than 60 countries. In May 2008, JP Morgan Chase acquired The Bear Stearns Companies Inc. and Washington Mutual in September 2008. Further information about the firm is available at

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for JPMorgan Chase & Co. include:

  • Failure to respond to 186 complaint(s) filed against business
  • 27 complaint(s) filed against business that were not resolved
  • Government action(s) against the business

Customer Complaints Summary Read complaint details

1817 complaints closed with BBB in last 3 years | 781 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 67
Billing/Collection Issues 510
Delivery Issues 28
Guarantee/Warranty Issues 9
Problems with Product/Service 1203
Total Closed Complaints 1817

Additional Complaint Information

The BBB of Metropolitan New York processes Chase complaints that pertain to auto loan and banking issues (checking and savings accounts).  The BBB of Delaware processes Chase credit card complaints (please visit  The BBB of New Jersey processes mortgage and home loan issues for Chase Home Finance and Chase Manhattan Mortgage (please visit

Customer Reviews Summary Read customer reviews

74 Customer Reviews on JPMorgan Chase & Co.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 3
Negative Experience 70
Total Customer Reviews 74

Additional Information

BBB file opened: May 01, 1923 Business started: 01/01/1824 in NY Business incorporated 01/01/1824 in
Type of Entity


Business Management
Mr. James A. Dimon, Chairman, President and CEO Mr. Ashley Bacon, Chief Risk Officer Ms. Mary Callahan Erdoes, Asset Management CEO Mr. Dana S. Deasy, CIO Ms. Stacey Friedman, General Counsel Ms. Marianne Lake, CFO Mr. Douglas B. Petno, Commercial Banking CEO Mr. Daniel E. Pinto, Corporate & Investment Bank CEO Mr. Gordon A. Smith, Consumer & Community Banking CEO Mr. Kevin Watters, Card Services CEO Mr. Mike Weinbach, Mortgage Banking CEO Mr. Matthew E. Zames, COO
Contact Information
Principal: Mr. James A. Dimon, Chairman, President and CEO
Business Category


Alternate Business Names
JPMorgan Chase Bank, N.A. JPMorgan Chase-Auto Finance
Industry Tips
Mortgages Take Control of your Debt

Customer Review Rating plus BBB Rating Summary

JPMorgan Chase & Co. has received 1.04 out of 5 stars based on 74 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.