BBB Business Review

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JPMorgan Chase & Co. provides a range of financial services including investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity and operations in more than 60 countries. In May 2008, JP Morgan Chase acquired The Bear Stearns Companies Inc. and Washington Mutual in September 2008. Further information about the firm is available at

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.

Customer Complaints Summary Read complaint details

1648 complaints closed with BBB in last 3 years | 485 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 69
Billing/Collection Issues 544
Delivery Issues 37
Guarantee/Warranty Issues 10
Problems with Product/Service 988
Total Closed Complaints 1648

Additional Complaint Information

The BBB of Metropolitan New York processes Chase complaints that pertain to auto loan and banking issues (checking and savings accounts).  The BBB of Delaware processes Chase credit card complaints (please visit  The BBB of New Jersey processes mortgage and home loan issues for Chase Home Finance and Chase Manhattan Mortgage (please visit

Customer Reviews Summary Read customer reviews

0 Customer Reviews on JPMorgan Chase & Co.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 01, 1923 Business started: 01/01/1824 Business incorporated: 01/01/1824 in
Type of Entity


Business Management
Mr. James A. Dimon, Chairman, President, and CEO Mr. Joseph F. Purcell, L.I. Division Exec.
Contact Information
Principal: Mr. James A. Dimon, Chairman, President, and CEO
Principal: Mr. Joseph F. Purcell, L.I. Division Exec.
Business Category


Alternate Business Names
JPMorgan Chase Bank, N.A. JPMorgan Chase-Auto Finance
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Types of Complaints Handled by BBB

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BBB Complaint Process

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Industry Tips


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