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View Additional Phone Numbers 270 Park Ave, New York, NY 10017
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JPMorgan Chase & Co. provides a range of financial services including investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity and operations in more than 60 countries. In May 2008, JP Morgan Chase acquired The Bear Stearns Companies Inc. and Washington Mutual in September 2008. Further information about the firm is available at www.jpmorganchase.com.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for JPMorgan Chase & Co. include:
- Failure to respond to 144 complaint(s) filed against business
- 14 complaint(s) filed against business that were not resolved
- Government action(s) against the business
Factors that raised the rating for JPMorgan Chase & Co. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1127|
|Total Closed Complaints||1717|
Additional Complaint Information
The BBB of Metropolitan New York processes Chase complaints that pertain to auto loan and banking issues (checking and savings accounts). The BBB of Delaware processes Chase credit card complaints (please visit www.delaware.bbb.org). The BBB of New Jersey processes mortgage and home loan issues for Chase Home Finance and Chase Manhattan Mortgage (please visit www.trenton.bbb.org).
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||36|
Type of Entity
Business ManagementMr. James A. Dimon, Chairman, President and CEO Mr. Ashley Bacon, Chief Risk Officer Ms. Mary Callahan Erdoes, Asset Management CEO Mr. Dana S. Deasy, CIO Ms. Stacey Friedman, General Counsel Ms. Marianne Lake, CFO Mr. Douglas B. Petno, Commercial Banking CEO Mr. Daniel E. Pinto, Corporate & Investment Bank CEO Mr. Gordon A. Smith, Consumer & Community Banking CEO Mr. Kevin Watters, Card Services CEO Mr. Mike Weinbach, Mortgage Banking CEO Mr. Matthew E. Zames, COO
BANKS CREDIT CARDS & PLANS INSURANCE COMPANIES MORTGAGES FINANCIAL SERVICES
Alternate Business NamesJPMorgan Chase Bank, N.A. JPMorgan Chase-Auto Finance
Industry TipsMortgages Take Control of your Debt
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview