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Phone: (888) 885-9123 Fax: (516) 442-5387 1614 Grand Ave, North Baldwin, NY 11510 View Additional Email Addresses
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Auto Transport 123 include:
- 128 complaint(s) filed against business
- Length of time business has taken to respond to complaint(s)
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||60|
|Total Closed Complaints||128|
Additional Complaint Information
BBB files indicate a pattern of complaint concerning Auto Transport 123's sales, billing, and customer service practices. Consumers are telling BBB about various issues they have experienced while attempting to have a vehicle transported using Auto Transport 123's broker services. Numerous consumers allege the company's representatives use high pressure sales tactics to get them to sign up, such as promising specific pick-up and delivery dates, assurances of no cancellation fees or no charges made to their credit cards until dispatch. These consumers allege that what the sales person promises them during the sales pitch often turns out to be misleading and incorrect. When problems arise with the transport services, many consumers report that the response from the company's customer service staff is inadequate to address their issues. These consumers claim they have to repeatedly call the company to get updates or confirmation on a pick-up or delivery date which has been altered. Some consumers say the lack of communication from the company results in their opting to cancel the reservation with Auto Transport 123. Many of those consumers claim they are charged $100-$250 as a cancellation fee and are unable to get a refund from the company.
On February 18, 2015, BBB requested Auto Transport 123's voluntary cooperation in eliminating the identified pattern of customer complaints. As of April 20, 2015, the business has responded to BBB's communication, but failed to specify what actions the company will take to alleviate the underlying issues in the pattern.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||33|
Type of Entity
Business ManagementMr. Keith Hecht, Owner Mr. Mark Hecht, Owner
AUTOMOBILE TRANSPORT BROKER AUTO TRANSPORTERS & DRIVE-AWAY COMPANIES
Alternate Business NamesHecht Brothers Consulting Corp
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview