BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Auto Transport 123

Find a Location

Phone: (888) 885-9123 Fax: (516) 442-5387 1614 Grand Ave, North Baldwin, NY 11510 View Additional Email Addresses http://www.AutoTransport123.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Auto Transport 123 include:

  • 128 complaint(s) filed against business
  • Length of time business has taken to respond to complaint(s)
  • Business has failed to resolve underlying cause(s) of a pattern of complaints


Customer Complaints Summary Read complaint details

128 complaints closed with BBB in last 3 years | 58 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 37
Delivery Issues 15
Guarantee/Warranty Issues 1
Problems with Product/Service 60
Total Closed Complaints 128

Additional Complaint Information

BBB files indicate a pattern of complaint concerning Auto Transport 123's sales, billing, and customer service practices. Consumers are telling BBB about various issues they have experienced while attempting to have a vehicle transported using Auto Transport 123's broker services. Numerous consumers allege the company's representatives use high pressure sales tactics to get them to sign up, such as promising specific pick-up and delivery dates, assurances of no cancellation fees or no charges made to their credit cards until dispatch. These consumers allege that what the sales person promises them during the sales pitch often turns out to be misleading and incorrect. When problems arise with the transport services, many consumers report that the response from the company's customer service staff is inadequate to address their issues. These consumers claim they have to repeatedly call the company to get updates or confirmation on a pick-up or delivery date which has been altered. Some consumers say the lack of communication from the company results in their opting to cancel the reservation with Auto Transport 123. Many of those consumers claim they are charged $100-$250 as a cancellation fee and are unable to get a refund from the company. 

On February 18, 2015, BBB requested Auto Transport 123's voluntary cooperation in eliminating the identified pattern of customer complaints. As of April 20, 2015, the business has responded to BBB's communication, but failed to specify what actions the company will take to alleviate the underlying issues in the pattern.

 

Customer Reviews Summary Read customer reviews

33 Customer Reviews on Auto Transport 123
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 29
Total Customer Reviews 33

Additional Information

BBB file opened: January 24, 2011 Business started: 08/20/2010 in NY Business incorporated 08/24/2010 in NY
Type of Entity

Corporation

Business Management
Mr. Keith Hecht, Owner Mr. Mark Hecht, Owner
Contact Information
Principal: Mr. Keith Hecht, Owner
Principal: Mr. Mark Hecht, Owner
Business Category

AUTOMOBILE TRANSPORT BROKER AUTO TRANSPORTERS & DRIVE-AWAY COMPANIES

Alternate Business Names
Hecht Brothers Consulting Corp

Customer Review Rating plus BBB Rating Summary

Auto Transport 123 has received 1.14 out of 5 stars based on 33 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.