BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Plaza Auto Mall meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Plaza Auto Mall include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 78 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

78 complaints closed with BBB in last 3 years | 46 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 11
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 50
Total Closed Complaints 78

Additional Complaint Information

This firm also sells motorcycles under the name Plaza Cycles. A separate report is available on that company. Complaints to the Bureau have alleged sales misrepresentation, inability to obtain refunds of deposits, and unsatisfactory repairs.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Plaza Auto Mall
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: September 06, 1999 Business started: 01/01/1973 in NY Business incorporated 09/11/1975 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Dept. of Motor Vehicles - All NYS
6 Empire State Plaza, , Albany NY 12228
http://dmv.ny.gov
Phone Number: (212) 645-5550

Department of Consumer Affairs - NYC
42 Broadway, New York NY 10004
http://www.nyc.gov/html/dca/html/home/home.shtml
Phone Number: 311

Type of Entity

Corporation

Business Management
Mr. John Rosatti, President Mr. Tony Urrutia, General Manager
Contact Information
Customer Contact: Ms. Vera Nuhi, Human Resource/Payroll Assistant
Principal: Mr. John Rosatti, President
Principal: Mr. Tony Urrutia, General Manager
Business Category

AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS AUTO BODY REPAIR & PAINTING AUTO SERVICES

Alternate Business Names
Acura of Brooklyn Honda Plaza Body Shop Plaza Acura Plaza Automall Plaza Honda Plaza Hyundai Plaza Kia Plaza Motors of Brooklyn Plaza Oldsmobile Plaza Toyota
Additional Tradenames, Addresses & Phone Numbers

This firm is affiliated with Plaza Honda-Oldsmobile, Plaza Cycles and Acura of Brooklyn. There are separate reports available on each of these companies.


Customer Review Rating plus BBB Rating Summary

Plaza Auto Mall has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.