2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Natasha F
1 star08/28/2023
I leases a Chevey Equinox on 8/8/23 2 weeks later the car broke down on me ist of all ****** my sales person never told me that 2023 car was used it had ***** miles when I leased it 2 weeks later it broke down i. The middle of the street got towed into ****** **** said he would find out what the problem was and never got back to me drove up to the shop because everyone was avoiding me via phone, just to find out the fuel pump burst on a 2023 car! they don't even have a loaner I'm paying out of pocket for a rental until i get refunded by GM which i was told could take up to month one lie after another worse buying experience yet and a manager is never available I want my mony back or a new car I have no faith in these people. I've had 3 prior leases and NOT one has given me mechnical issues so I thought this would be the same even though it is a Chevey boy was I wrong. We are proteceted by the lemon law I'm filing a complint with the *** and the office of the atterney general!Review from Nicolas M
1 star08/01/2022
It was one lie after another. After being told that my auto loan was approved, it turned out that it was not approved. I asked for a refund on my deposit and was told that yes...yes we took care of that. Ten days later I am still waiting for my deposit to be returned to me. The salesperson that had been assigned to me just keeps me telling conflicting stories. His attitude was appalling. By the way his last name which is "******" in Spanish means "****" and/or "**********".
New Rochelle Chevrolet Response
08/09/2022
Thank you for taking the time to put up a review, I have reviewed your specific scenario with our management team and we are taking your feedback as an opportunity to improve our communication process. Unfortunately, as in this case the bank will send us an approval but then require additional stipulations (Such as proof of income) before we can deliver the car. If the respective proof of stipulations do not meet the banks standards they will revoke the approval. I understand this can be a frustrating scenario and added communication may ease the process but at the end of the day its the banks decision to accept or decline an application. I am more then willing to make myself available to walk you through any additional steps you may be interested in to put you in a better situation with the bank going forward. I would just ask we do so in a professional manor and not digress to name calling.*********************** *******************
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