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In Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Habberstad Mini meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Habberstad Mini include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 5

Additional Information

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BBB file opened: April 01, 2003 Business started: 01/01/2002
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Dept. of Motor Vehicles - All NYS
6 Empire State Plaza, , Albany NY 12228
http://dmv.ny.gov
Phone Number: (212) 645-5550

Business Management
Mr. Eric Habberstad, President
Contact Information
Principal: Mr. Eric Habberstad, President
Business Category

AUTO DEALERS-NEW CARS AUTO PARTS & SUPPLIES-NEW AUTO REPAIR & SERVICE

Alternate Business Names
Little Cars of LI Inc.

Additional Locations

  • 959 E Jericho Tpke

    Huntingtn Sta, NY 11746

  • 959 E Jericho Tpke

    Huntingtn Station, NY 11746

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

12/12/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: my 2013 mini cooper was brought in to dealership for free regular scheduled warranty service. the auto has 4900 miles on it. The car was running perfectly prior to service. I was told by the service dept that I should authorize a "injector induction flush service' . I was told that this would " clean the injectors and even though it may not need the service now, I would eventually so why not get it out of the way. I was also told to have nitrogen injected into the tires so they would not lose air. $500 later i feel that I was fast talked and taken advantage of because I am a trusting women who knows little about cars. or people in this case.After research on the internet I have learned that injectors do not need this type of service at 5000 miles and this this dealership has numerous complaints for similar tactics. even if this service was required which it was not, isn't that the purpose of a service warranty for a new car?

Desired Settlement: refund for un needed service

Business Response: Customer has been called to discuss their concerns 12/**/13. Habberstad MINI will reimburse customer for services even though they were approved and signed for. Services are a recommendation not mandatory. Customer will receive a full refund.


**** *****
******* *******
*************************    ***** ********

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ********



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/27/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I took my car to this dealer to replace brake pads which were under warranty. My invoice shows the brake repairs and shows no charge for them, however the invoice shows additional repairs and a total of $875.34 in charges which I were not made aware of when I signed the Customer Estimate. Specifically, these charges include $239.95 for a wheel alignment, $165.96 for "Induction Service", $199.96 for "Injector Flush Service", $199.96 for "Install A/C Evaporator Cleaner" plus $69.91 for tax. As a result, my credit card was charged the aforementioned amount of $875.34. In an attempt to resolve this matter, I contacted the ******* ***** via telephone later that afternoon, which did not result in this situation being resolved. While ***** was willing to offer me credit on future repairs, he did not resolve this situation in an acceptable manner and claimed he did not have the authority to refund these charges which were wrongfully and deceptively assessed. These business practices are absolutely unacceptable and this dispute should be resolved as soon as possible.

Desired Settlement: a full refund of the $875.34 of the charges as I was not made aware of them.

Business Response:

Hello,

 

Customer was contacted on 8/**/13. Even though the customer signed and initialed the estimate and signed the credit card receipt, Habberstad MINI will issue a complete refund of $875.34. Customer was satisfied with the resolution.

Thanks

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Please be advised that the ******* of ********** ****, *****, called me on Friday 8/** and after hearing me, he understood and agreed to refund the whole amount I was charged for services I never requested and was unaware that above mentioned services will not be covered by the warranty. He said that I should be expecting a check in about 5 days and gave me his personal phone line to notify him that I did receive the refund check in mail. He was extremely helpful, understanding and professional.

Very Truly Yours,
**** ****** ******** 
 

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/14/2013 Problems with Product/Service | Complaint Details Unavailable
7/11/2012 Advertising/Sales Issues
8/26/2011 Problems with Product/Service
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