BBB Logo

Better Business Bureau ®
Start With Trust®
In Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Business Review

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

MLB.com is the the official websites of thirty Major League Baseball ("MLB") Clubs and certain other MLB-related properties. All of its products and services are provided and/or distributed by MLB Advanced Media, L.P.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that MLB Advanced Media, L.P. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for MLB Advanced Media, L.P. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 159 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

159 complaints closed with BBB in last 3 years | 51 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 37
Billing/Collection Issues 51
Delivery Issues 21
Guarantee/Warranty Issues 5
Problems with Product/Service 45
Total Closed Complaints 159

Additional Complaint Information

Consumers previously reported to the BBB their subscriptions were automatically renewed with MLB Advanced Media even though they had cancelled their plans within the specified cancellation period. MLB Advanced Media has taken steps to address these concerns by adding more prominent disclosures and an opt-out feature.

Additional Information

top
BBB file opened: July 20, 2006 Business started: 06/27/2000 in DE Business incorporated: 06/27/2000 in DE
Type of Entity

Limited Partnership (LP)

Business Management
Mr. Robert A. Bowman, Chief Executive Officer Mr. Ed Weber, SVP and Chief Financial Officer
Contact Information
Principal: Mr. Robert A. Bowman, Chief Executive Officer
Business Category

ATHLETIC ORGANIZATIONS BASEBALL CLUBS

Alternate Business Names
Major League Baseball MLB Shop MLB.Com MLBAM
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

X

Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations