BBB Accredited Business since
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MLB.com is the the official websites of thirty Major League Baseball ("MLB") Clubs and certain other MLB-related properties. All of its products and services are provided and/or distributed by MLB Advanced Media, L.P.
A BBB Accredited Business since
BBB has determined that MLB Advanced Media, L.P. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||49|
|Total Closed Complaints||122|
Additional Complaint Information
Consumers previously reported to the BBB their subscriptions were automatically renewed with MLB Advanced Media even though they had cancelled their plans within the specified cancellation period. MLB Advanced Media has taken steps to address these concerns by adding more prominent disclosures and an opt-out feature.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Type of Entity
Limited Partnership (LP)
Business ManagementMr. Robert A. Bowman, Chief Executive Officer Mr. Ed Weber, Executive Vice President and Chief Financial Officer
ATHLETIC ORGANIZATIONS BASEBALL CLUBS DIGITAL MEDIA
Alternate Business NamesMajor League Baseball MLB Shop MLB.Com MLBAM
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview